Instructor Crew Services

JetBlue Airways•New York, NY

49d•$64,350 - $89,600

About The Position

The Instructor is responsible for delivering initial and recurrent training for all Crew Services roles, and others, as required. This role ensures that all training aligns with company policies and regulatory requirements. The Instructor will collaborate closely with the Crew Services Leadership, Standards, and System Operations Training Leadership to develop, maintain, and enhance training programs that incorporate effective instructional methods to maximize learning outcomes and operational performance.

Requirements

High School Diploma or General Education Development (GED) Diploma
Two (2) years of relevant operational experience
Proficient with Microsoft Office Suite
Thorough understanding of Comply 365 (Manual & Manual Supplements) and Federal Aviation Regulations (FAR) Part 117
Demonstrated knowledge in Crew Services and SOC operational policies, procedures, and systems
Strong written and verbal communication skills
Strong organizational skills and detail oriented
Excellent coaching skills and the ability to motivate and mentor students
Project management skills and ability to manage multiple projects simultaneously
Proficient with Microsoft Office Suite with an emphasis on developing PowerPoint presentations
Candidates must demonstrate Presentation Design, Communication, and Facilitation skills in a work sample assessment.
Ability to work independently
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

Bachelor's degree or higher
Minimum of three (3) years of airline operations experience within Crew Services
Experience in JetBlue Crew Services operations
On the job training instructor (OJTI)
Prior instructional or teaching experience
Experience in curriculum design or development
Familiarity with adult learning principles and methodologies

Responsibilities

Schedule, prepare and deliver instructor lead training for all Crew Services roles and others, as required
Assists with courseware development and other collateral duties associated with Crew Services training
Conduct needs analyses and training feedback evaluations
Collaborate with other College of System Operations (COS) instructors and developers to develop standard, high quality curricula that remain applicable and responsive to evolving operational requirements
Work closely with the Crew Services Standards and others to ensure training curricula are aligned with current Crew Services policies and procedures
Conduct audits to ensure curricula content is thorough, relevant, accurate, and current
Provide SME support for the CMS project team, Training Strategy and Design team and other projects as assigned
Assist with supporting Crew Services OJT as necessary
Maintain Crew Services Crewmember qualification and currency
Other duties as assigned