Instructional Technology Coordinator, School of Architecture

University of Texas at Austin

1d•$57,000•Onsite

About The Position

As a member of the Technology Resources & Innovation Group, the Instructional Technology Coordinator is responsible for delivering excellent customer service and assisting the Technology Services Coordinator in supporting the overall mission of the School of Architecture. The primary location of impact is the School of Architecture's Technology Lab, which houses several critical production and research facilities for the school. These include the Technology Service Desk, the Digital Fabrication Lab, the Robotics Lab, and the offices of the Technology Resources & Innovation Group. In addition, the Technology Lab offers students self-service access to tabloid scanners, a large format scanner, a lighting studio, and tools for digital fabrication.

Requirements

Demonstrated ability to effectively work within an IT operations team
Strong communication skills, organizational skills, and attention to detail
Proven ability to multitask, balance multiple projects concurrently, and maintain timely schedules
Must be able to work both collaboratively and independently
Demonstrated resourcefulness with a proactive approach to identifying and implementing solutions
Demonstrated regular and punctual attendance in workplace
Familiarity with basic software troubleshooting
Familiarity with design and graphics software
Familiarity with AV systems connected to laptops and desktops (projectors, monitors, microphones, etc.)
Familiarity with small format printing systems and large format plotting systems
Familiarity with digital fabrication equipment (laser cutters, CNC routers, etc.)
Familiarity with inventory and supplies monitoring systems
Experience working alongside students (student workers are hired each semester to support Technology Service Desk operations)
Relevant education and experience may be substituted as appropriate.

Nice To Haves

More than the required amount of experience and/or education
Demonstrated skills in customer-focused approaches to collaborating with faculty, students, and staff
Applicants with a background in technology, liberal arts, hospitality, or related fields are encouraged to apply, as transferrable skills from these fields are extremely valuable to our mission.
Ideal candidates are those with a combination of technical understanding and people skills.
Demonstrated interest in architecture, design, or fine arts

Responsibilities

Work performed by the Instructional Technology Coordinator will span multiple, concurrent projects often under pressure from hard deadlines and/or time limitations. Specific needs can change throughout the semester.
Daily Operational Support
Advanced troubleshooting for core technology services: printing, plotting, equipment checkout, digital fabrication, etc.
Address and resolve high-priority issues with a sense of urgency.
Analyze and provide hands-on support on inquiries for hardware and software, ranging from simple to complex inquiries and/or mainstream and specialized equipment.
Assists in maintaining IT inventory, including purchasing equipment, preparing end-of-life machines, and maintaining supplies and peripherals.
Technical Coordination
Participates in technical planning for technology-related areas by developing and deploying workflows and best practices for new technologies, including in coordination with Liberal Arts Instructional Technology Services.
Provide technical support for events by coordinating equipment and staff coverage for lectures, symposia, exhibitions, and other events.
Maintains and updates accurate information across several systems, including inventory records, knowledge base, and network shares.
Lead and participate in other projects and functions as assigned.
Customer Service
Deliver excellent customer service, coordinating activities with the Technology Services Coordinator.
Gather information on issues and coordinate responses to ensure resolution.
Follow up on issues with the goal of solving problems quickly and skillfully.
Establish close communication and positive working relationships with faculty, staff, and students.
Exercise good judgment and make decisions to support defined goals and objectives within existing guidelines.

Benefits

Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)
Voluntary vision, dental, life, and disability insurance options
Generous paid vacation, sick leave, and holidays
Teachers Retirement System of Texas (a defined benefit retirement plan, with employer matching funds)
Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program, including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin Capital Metro buses with staff ID card