Instructional Technologist

University of Massachusetts Dartmouth•Dartmouth, MA

62d

About The Position

The Instructional Technologist provides direct technical support and training to faculty, staff and students in the use of University-supported instructional technologies utilized in face-to-face, online, blended, and hyflex courses. In close coordination with other team and department members, the incumbent assists with deployment, implementation, and servicing of online and classroom-based technology in the support of teaching and learning. The Instructional Technologist evaluates emerging and evolving technologies with the goal of improving or enhancing the University's instructional effectiveness and actively seek improvements in their daily workflows and processes to improve efficiency. The Instructional Technologist provides excellent customer service to our campus community in support of the academic and research mission at UMass Dartmouth. Follows the University's best practices to build and/or support student academic success and retention and assists in meeting strategic objectives for persistence and timely graduation of all the student population.

Requirements

Bachelor's degree
Demonstrated experience (over 3 years) supporting classroom-based and/or online instructional technologies
Previous experience (over 1 year) working in a case management system
Will need to be available for off-hours, evening and/or weekends as projects dictate
Will need to lift and move technology equipment
Some travel may be required
Evidence of creativity, attention to detail, and collaborative approaches to work
Ability to learn and adapt new technologies
Ability to handle multiple priorities and work assignments successfully in a collaborative environment
Significant issue resolution skills
Ability to approach projects and problems with a sense of ownership, enthusiasm, and innovation
Ability to make written and oral presentations clearly and effectively
Ability to create and maintain technical documentation (i.e. workflow diagrams, implementation instructions.)
Ability to carry light to moderate-weight equipment and climb a ladder for the purposes of deploying new technology
Excellent interpersonal skills to work with a diverse University community
Positive customer service attitude, patience with customers
Excellent organizational skills

Nice To Haves

Bachelor's degree in information technology-related field
Significant (over 5 years) higher education experience working with classroom-based and/or online instructional technologies

Responsibilities

Works as a member of the Instructional Development team in the training and support of faculty utilizing the campus Learning Management System (LMS)
Collaborates with team members and receives functional direction in supporting, administering, and providing training for classroom-based and online instructional technology
Provides direct technical support to faculty, staff, and students for all campus-supported instructional tools and services
Assists with assessing and testing of new technologies, services, and emerging trends in higher education
Creates text and video-based support materials for campus-supported instructional technology tools
Conducts training and workshops in the use of instructional technologies for faculty and staff as needed
Assists the Instructional Development team in efforts to achieve ADA compliance in course sites and instructional technology tools
Promotes and facilitates the utilization of educational technologies across campus
Works proactively and cooperatively with Instructional Development and IT Service Center staff to provide excellent customer service
Assists with planning IT-related campus events, seminars, and conferences
Logs inquiries in the IT case management system and ensures resolution in cooperation with the CITS Service Center team
Works with customers to understand their technology needs and priorities
Documents work and issue resolution for future reference
Promotes cross-team and cross-functional collaboration and knowledge sharing
Participates in professional development opportunities
Perform other job-related duties and responsibilities that may be assigned and/or the job description changed periodically to reflect changing organization needs