Instructional Technologist II

Iowa State University•Ames, IA

29d

About The Position

Iowa State University's Center for Excellence in Learning and Teaching (CELT) is seeking to fill the position of Instructional Technologist II. As a part of the CELT Learning Technologies Support team, this position will provide effective technical support for teaching and learning challenges. Detailed-oriented, an individual in this position will: Provide troubleshooting for centrally supported learning technologies via phone, face-to-face, and online consultations and the ticketing system. Monitor and test the deployment of new technical features in the Canvas learning management system and other centrally supported technologies. Create internal and external databases for supported technologies. Analyze data to improve the usage and management of centrally supported technologies. Communicate with the vendors on timely technical solutions for teaching and learning challenges. Facilitate trainings for Canvas and centrally supported technologies. Work closely with internal staff and units to coordinate instructor development programming around teaching and learning technologies. Develop and review training, resources, and practices on teaching and learning with technologies The ideal candidate needs to have the ability to work under deadlines and provide meaningful insights and make complex teaching and learning decisions. This position also requires excellent listening skills, oral and written communication skills, and organization and time management skills. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Requirements

Bachelor's degree and 2 years of related experience
ability to work under deadlines
provide meaningful insights and make complex teaching and learning decisions
excellent listening skills
oral and written communication skills
organization and time management skills
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

Nice To Haves

Previous experience creating and conducting training
Experience with Canvas
Experience working with faculty to solve technical problems
Project management experience

Responsibilities

Provide troubleshooting for centrally supported learning technologies via phone, face-to-face, and online consultations and the ticketing system.
Monitor and test the deployment of new technical features in the Canvas learning management system and other centrally supported technologies.
Create internal and external databases for supported technologies.
Analyze data to improve the usage and management of centrally supported technologies.
Communicate with the vendors on timely technical solutions for teaching and learning challenges.
Facilitate trainings for Canvas and centrally supported technologies.
Work closely with internal staff and units to coordinate instructor development programming around teaching and learning technologies.
Develop and review training, resources, and practices on teaching and learning with technologies