Instructional Tech Specialist – Audio Visual

Cornell University • Ithaca, NY

2d • Onsite

About The Position

AV support team member performing operational AV support for the Cornell David A. Duffield College of Engineering, the Cornell Ann S. Bowers College of Computing and Information Science, and Cornell Tech . Support includes campus events (Recognition (graduation celebration), Open Studio, workshops and other campus-wide events), classes, colloquiums, distance education, seminars, and meetings. Work with team members in Ithaca and NYC campus to ensure events, classroom and distance education AV and technology needs are addressed with a high degree of customer service. Troubleshoot and resolve issues related to audio, video, control systems, video conferencing and distance education equipment/systems. Proactively collaborate with a wide range of academic, research, technical and administrative staff, faculty and students to determine, understand, and meet their classroom, conferencing, and distance education technology needs. Troubleshooting ranges from simple to highly complex, both at the individual and team level, often under significant time pressure. Identify new teaching, presentation and collaborative technologies with the team and help evaluate their strategic appropriateness for use. Assist the team in facilitating installation, maintenance and repair of classroom technologies, including projectors, video switching, Crestron control systems, audio mixing/processing, videoconferencing systems and lecture capture hardware. Primary hours for this role will be weekdays between 8:00 AM to 5:00 PM. Provide after hours and weekend support, systems administration, and operations management for Classroom and Distance Education Technologies as required. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. About the TBE Information Technology Service Group The TBE (Tech, Bowers, Duffield Engineering) Information Technology Service Group (ITSG) provides administrative, faculty, and research IT support to Duffield Engineering, The Bowers College of Computing and Information Science, and Cornell Tech. The colleges incorporate approximately 9,000+ faculty, staff, graduate and undergraduate students. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop Engineering, Network, Research, Security and Web support.

Requirements

• Bachelor’s degree with three (3) to five (5) years relevant experience or equivalent combination of education and experience.
• In-depth, expert level knowledge of videoconference equipment, crestron control systems, video switchers & distribution systems, digital sound processors (DSP), video recording & streaming .
• Advanced knowledge of various audio, video and control standards including RS-232, Crestron DM, HD Base-T, HDMI, HDCP, H.323 and SIP.
• Exceptional skills in communication, interpersonal, customer service, problem solving, leadership, project management.
• Ability to work independently and as a member of a team, ability to work effectively with a diverse group of individuals including faculty, staff, students and visitors.
• Proven ability to work under stressful conditions and extreme time constraints while meeting critical deadlines in a fault-intolerant environment.
• Excellent documentation, organizational, and time-management skills.
• Must project a professional image and demonstrate the ability to diplomatically handle a wide variety of situations.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
• Occasional travel to Cornell Tech may be required, as a portion of this role’s responsibilities support the Tech Campus.

Nice To Haves

• Formal education in computer science, communications, electrical engineering, or related area preferred.
• Experience with programming in a Simpl Windows and Simpl+ (Crestron) environment, ClearOne DSP configuration as well as DMC-E and CTS certifications .
• Experience with performing cost analysis, forecasting and technical writing.
• Knowledge of television studio control systems, including production switchers, camera control units (CCU), audio mixers/digital sound processors, character generators and digital video capture .

Responsibilities

• AV support team member performing operational AV support for the Cornell David A. Duffield College of Engineering, the Cornell Ann S. Bowers College of Computing and Information Science, and Cornell Tech
• Support includes campus events (Recognition (graduation celebration), Open Studio, workshops and other campus-wide events), classes, colloquiums, distance education, seminars, and meetings.
• Work with team members in Ithaca and NYC campus to ensure events, classroom and distance education AV and technology needs are addressed with a high degree of customer service.
• Troubleshoot and resolve issues related to audio, video, control systems, video conferencing and distance education equipment/systems.
• Proactively collaborate with a wide range of academic, research, technical and administrative staff, faculty and students to determine, understand, and meet their classroom, conferencing, and distance education technology needs.
• Troubleshooting ranges from simple to highly complex, both at the individual and team level, often under significant time pressure.
• Identify new teaching, presentation and collaborative technologies with the team and help evaluate their strategic appropriateness for use.
• Assist the team in facilitating installation, maintenance and repair of classroom technologies, including projectors, video switching, Crestron control systems, audio mixing/processing, videoconferencing systems and lecture capture hardware.
• Provide after hours and weekend support, systems administration, and operations management for Classroom and Distance Education Technologies as required.
• Foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level