Audio Visual Specialist

Marriott•Chicago, IL

About The Position

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems. Ensure AV equipment is fully operational, repair or clean equipment when necessary. Tape down and dress all loose wire and cable. Label any broken equipment and communicate problems to manager/supervisor. Check delivered equipment and room set-up against Banquet Event Order. Communicate any additions or deletions to flowsheets to manager/supervisor. Operate and maintain house audio system. Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals. Break-down, remove, and secure equipment. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Nice To Haves

Education: High School diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Responsibilities

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems.
Ensure AV equipment is fully operational, repair or clean equipment when necessary.
Tape down and dress all loose wire and cable.
Label any broken equipment and communicate problems to manager/supervisor.
Check delivered equipment and room set-up against Banquet Event Order.
Communicate any additions or deletions to flowsheets to manager/supervisor.
Operate and maintain house audio system.
Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals.
Break-down, remove, and secure equipment.
Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Visually inspect tools, equipment, or machines.
Grasp, turn, and manipulate objects of varying size and weight.
Perform other reasonable job duties as requested by Supervisors.

Benefits

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location.

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