Instructional Systems Technologist II
About The Position
The Instructional Systems Technologist II (IST II) joins an energetic Instructional Systems & Technology Team in their mission to provide advanced level support for meeting/collaboration space technologies, and development of technology-enhanced training initiatives in a hospital setting. The primary role of the IST II is to assist with the utilization and operation of the audiovisual systems and infrastructure installed in training/meeting/collaboration spaces across multiple buildings and campuses, as well as work with vendors in the maintenance, both preventative and real-time, of all equipment in those spaces. This position may also be engaged in video conferences, live-streaming, live AV event support, and video production, across a range of unique spaces and equipment configurations, as well as quickly responding to priority issues for troubleshooting and immediate resolution. The position coordinates training/meeting/collaboration space needs with clinical managers/staff, information technology managers/staff, representatives, and other resources. The IST II will also monitor the use of spaces and AV systems/processes using software tools, tracking, and reporting on trends and ensuring quality assurance testing of AV equipment.
Requirements
- Associate degree in Electronics, Audio Engineering, Information Technology, or a related technical field.
- 3-5 years of directly related experience working in a hospital, healthcare, university, or enterprise setting with high uptime requirements.
- Video conferencing solutions, such as Cisco telepresence systems, Webex Meetings, Webex Teams, or Zoom.
- Media control and monitoring systems, (e.g., Crestron), codecs, switchers, and audio DSPs.
- Familiarity with AV-over-IP technologies, room scheduling systems, and integrated control environments.
- Working knowledge of TCP/IP networking as it applies to AV.
Nice To Haves
- A bachelor's or master's degree preferred or equivalent work experience.
- 5+ years of experience designing, supporting, and integrating AV systems and equipment.
- Ability to read and comprehend AV system drawings, specifications, technical manuals as well as (wall elevations, RCP's, room layouts, system schematics, etc.).
- Familiarity with audiovisual asset management platforms and remote monitoring tools.
- Experience supporting lecture capture systems (e.g., YuJa, Panopto), digital whiteboards (e.g., Cisco Webex Board, Logitech Scribe), and hybrid meeting tools.
- Demonstrated ability to troubleshoot complex AV and networked systems under pressure.
- CTS; AQAV CQD; Dante level 1-2; a plus.
- Demonstrated record of commitment to ongoing professional development
Responsibilities
- Assist with the utilization and operation of the audiovisual systems and infrastructure installed in training/meeting/collaboration spaces across multiple buildings and campuses
- Work with vendors in the maintenance, both preventative and real-time, of all equipment in those spaces
- Engage in video conferences, live-streaming, live AV event support, and video production, across a range of unique spaces and equipment configurations
- Quickly respond to priority issues for troubleshooting and immediate resolution
- Coordinate training/meeting/collaboration space needs with clinical managers/staff, information technology managers/staff, representatives, and other resources
- Monitor the use of spaces and AV systems/processes using software tools, tracking, and reporting on trends and ensuring quality assurance testing of AV equipment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
