Instructional Designer

eBay•Moonachie, NJ

About The Position

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and role: With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of! This team has effectively launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of outstanding and diverse teammates who together make a complete business unit and are seeking an Instructional Designer for our global operations! The Instructional Designer is responsible for crafting, building, and maintaining authentication training resources that support eBay's Authenticity Guarantee (AG) authenticators. Reporting to the Instructional Design Lead, this role handles training resources across multiple categories—including Sneakers, Luxury Footwear, Handbags, Accessories, Apparel and Watches—to ensure consistency and excellence in performance. Key responsibilities include growing and maintaining the Authentication Knowledge Base, building eLearnings, facilitator guides, and job aids, and supporting the Instructional Design Lead in new and ongoing projects. Partnering closely with Category Training Leads and Operations partners, the Instructional Designer drives a culture of continuous learning and operational excellence across all AG facilities.

Requirements

Bachelor's degree, equivalent experience or higher from an accredited university.
2+ years experience in Instructional Design, training development, or related role.
2+ years program or project management including needs analysis, strategic planning, data & performance evaluation, and/or change implementation.
Experience with learning authoring tools like Articulate Rise or Storyline, Vyond, or similar tools.
Familiarity with Workday Learning Management Systems (LMS).
Excellent communication and interpersonal skills.
Strong analytical skills and a proven ability to work independently and influence others.
Champion for diversity, equity and belonging.
Proficiency in Google Suite and Microsoft Office

Nice To Haves

Passion and/or experience with fashion, consignment, ecommerce and/or authentication is a bonus.

Responsibilities

Training Content Development & Scalability Create and manage course and program structure based on collaboration with Instructional Design Lead and Training Category Leads.
Partner with Training Category Leads, Trainers, and SMEs to design and author learning content using Articulate 360 suite, Vyond and other popular learning tools.
Build online assessments and evaluations.
Create and maintain brand guides and facilitator guides to support Authentication and Training Teams.
Work with Creative Producer to design and capture media for learning content Recommend changes or improvements to existing content and courses to better serve learners
Anticipate the needs of rapid growth and adjust training content to scale with program expansions.
Project Management Analyze performance and engagement data and recommend strategic direction to align training programs with business needs.
Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
Maintain project plans as they relate to learning content creation Manage tracking of course revisions and history.
Build and manage program reporting dash.
Knowledge Base Growth & Maintenance Collaborate with Training Team Leadership to ensure Knowledge Base content is up-to-date and relevant for current operational needs.
Conduct regular content audits, identifying gaps, inconsistencies and outdated content.