Instructional Designer

American Express-posted about 1 year ago
$80,000 - $155,000/Yr
Full-time • Mid Level
Phoenix, AZ
Credit Intermediation and Related Activities
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The Instructional Designer at American Express will play a crucial role in developing high-impact learning solutions for the Global Commercial Services (GCS) team. This position focuses on onboarding new sales and account development hires, upskilling existing employees, and enabling effective coaching by leaders. The designer will utilize instructional design principles to create engaging and effective training programs that empower frontline teams to deliver exceptional customer experiences and drive business results.

  • Conduct needs analysis to understand performance opportunities for frontline sales teams.
  • Develop learning strategies to equip frontline colleagues with the appropriate knowledge, skills, and tools.
  • Use instructional design principles to design, storyboard, develop, and implement role-based courses.
  • Collaborate with subject matter experts, sales teams, product and marketing partners, and other key stakeholders to develop best-in-class learning content.
  • Develop learning resources in various delivery methods including instructor-led training, on-demand learning, videos, and other multimedia.
  • Establish and execute strategies for measuring training effectiveness.
  • Project manage end-to-end learning solutions.
  • Perform course management tasks within the enterprise Learning Management System (LMS).
  • Stay informed on trends and innovation in adult education, e-Learning, and technology-supported training.
  • Strength in designing and developing learning programs, demonstrated with a portfolio.
  • Ability to craft graphically appealing and user-friendly learning materials.
  • Strong program management, interpersonal skills, and attention to detail.
  • Ability to build and demonstrate strong stakeholder relationships and collaborate across diverse global teams.
  • A passion for distilling and articulating complex concepts in a concise way.
  • Experience working with Learning Management System Administration including loading content, making assignments, and pulling reporting data.
  • Proficient in Articulate 360 Suite, Adobe Creative Cloud, Camtasia, and other authoring tools.
  • Bachelor's degree
  • Proven experience in adult learning and training development and delivery, including effectively developing training programs.
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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