Instructional Designer

About the position

When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. We have an exciting opportunity for an Instructional Designer to be accountable for designing training programs for all facets of our HR Training Department. As an Instructional Designer, you will conduct needs assessment and analysis to identify new development opportunities and work with all members of Leadership to make recommendations. Using your knowledge of current and upcoming instructional technology, you will assist the HR Training team members in modifying current materials, while designing and developing materials and instructional programs. If you have an eye for design and are passionate about creating engaging learning content, then we invite you to apply to join our growing team and be a part of our next 90 years.

Responsibilities

• Collaborates with the HR Training Department in the design, development, and modification of instructional programs
• Develops training programs, including classroom instruction, online courses, and self-study sessions for contact center agents, senior staff and management
• Facilitates training programs when necessary and demonstrates mastery of content and adult learning principles
• Develops and updates course content as necessary and ensures all materials are accurate and current
• Assists the Manager and team members in conducting training assessments prior to requested programs to ensure training is necessary, and to identify new learning and development needs
• Assists departmental employees in the use of onsite technology, platforms and systems and serves as the onsite technology subject matter expert
• Set instructional end goals and create content that matches them
• Visualize instructional graphics, the user interface and the finished product
• Analyze and apply trends and best practices in learning technologies and design methodologies
• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course
• Maintain project documentation and course folders
• Asset team members with reporting requirements
• Studies and remains current and familiar with field operations practices and procedures to assist in the development of cross-organizational materials, if necessary

Requirements

• Bachelor's Degree in Instructional Design or a minimum of 2 years' experience in the field/training environment
• In-depth knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Ability to write effective copy, instructional text, audio and video scripts
• Expert in Access, Word, Excel, PowerPoint, and Outlook
• Basic HTML and Flash programming knowledge
• Visual design skills (Dreamweaver, Photoshop, Illustrator)
• Experience with instructional design software preferred

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts, and more!