Instructional Designer II (Intermediate level) – P&C Claims Contact Center

USAA • San Antonio, TX

7d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Instructional Designer II , you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). Perform analyses, designs, and develops learning curriculum to improve performance of USAA Claims Contact Center Representatives (Auto and Property). Assess the learning outcomes that need to be developed, understands the performance expectations and gaps, and assists in deriving the appropriate learning solution. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years progressive work experience in instructional design to include training industry experience and working knowledge of instructional design tools and methodologies.
• Demonstrated organizational skills, project management skills, multi-tasking, and project flexibility.
• Strong communication skills with ability to plan, prioritize, monitor, and respond to changes quickly.
• Experience with instructional authoring tools such as Articulate Storyline 360 and/or Adobe Suite.

Nice To Haves

• Experience with auto or property claims handling or content design for auto or property claims.
• 1 years of experience with Learning Management Systems, curating content, and strategies for learner engagement.
• 1 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy).
• Ability to design and implement learning solutions that support company goals and achieve measurable business results.
• Experience working in a fast-paced Agile learning organization.
• US military experience through military service or a military spouse/domestic partner

Responsibilities

• Designs and develops interactive facilitator-led and online content that meets the learning needs of the business.
• Organizes course content to produce curriculum that meets learning needs of the business.
• Develops and manages timelines and milestones.
• Ensures consistency, quality, and appropriate use of course content guidelines.
• Participates in the creation of learning objectives, design documents and learning experiences to meet business requirements.
• Supports the development of tools and processes that measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
• Continues to develop an understanding of the business, its products, and processes to design and develop learning curriculum to improve performance of USAA employees.
• Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
• Resolves issues and identifies appropriate issues for escalation.
• Partners with contract designer to ensure deliverables are aligned with business requests.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees