Instructional Applications Trainer

Edupoint Educational Systems LLC•Mesa, AZ

21h

About The Position

Provide onsite and remote training and support on Synergy Instructional Applications (IA) and related products to all Edupoint implementation and existing customers. As an Instructional Applications (IA) Trainer, coordinates with IA Project Manager provide onsite and remote training to Edupoint customers during both the implementation phase and the post implementation phase. IA trainers will become application subject matter experts and may be called upon to provide internal staff trainings as well. Edupoint IA trainers will adhere to, and promote, all Edupoint guidelines regarding best practice training techniques.

Requirements

Knowledge or background in K-12 education
Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems
Knowledge of student information systems, electronic gradebooks, instructional management systems, assessment systems a plus
Synergy Instructional Application knowledge preferred
Experience conducting technology training
Exceptional analytical skills and ability to utilize creative problem solving techniques
Excellent business/technical verbal and written communication skills; must communicate in a clear and professional manner during telephone calls, e-mail communications and with peers
Strong interpersonal skills
Strong industry and business area knowledge
Must be flexible and able to perform a variety of duties and multi-task
Must have strong attention to detail
Ability to effectively communicate at multiple levels with customers (i.e. technical / management)
Ability to work in a dynamic, fast-paced environment
Ability to multi-task in a fluid environment
Ability to effectively prioritize work
Ability to quickly learn new software and applications
Ability to convey complex information so that non-technical individuals can understand
Ability to travel extensively, 25-50% spent traveling for performance of duties
Minimum 2 years’ experience in conducting technology training
Bachelor’s degree or equivalent work experience in training, customer service and/or quality assurance
Experience working with web-based applications (IIS)

Nice To Haves

Experience in a K-12 education environment is preferred, other education and experience will be considered
Experience with developing training guides and materials

Responsibilities

Maintain competency in all areas of the application as new features are added
Provide onsite training to Edupoint IA customers
Utilize various delivery methods as appropriate for training presentations which may include both onsite and remote presentations conducted in person, by way of Zoom, through Webinars, Lunch and Learns, small group training and one-on-one training
Collaborate with other Product Units and departments within Edupoint to schedule and provide: Training and onboarding for internal and remote Edupoint staff Onsite and web based training of Edupoint customers
Assist with the creation of and maintenance of quality procedure, training guides, documentation and materials
Promote the best practice guidelines for the training of Edupoint software
Present a positive, friendly and helpful attitude to all Edupoint customers and staff
Ability to travel extensively, 25-50% of working hours spent traveling
Become a Subject Matter Expert (SME) in all areas of the Synergy Instructional Applications (Analytics, Assessment, Grade Book, LessonVue, ParentVue, Student Vue, TeacherVue, MTSS)
Conduct Product/Module Webinars to demonstrate current or new functionality
Assist with Quality Assurance Process in testing new product features
Answer all incoming email/phone questions from implementation customers regarding Synergy Instructional Applications
Attend and provide input and direction during project meetings with new customers
Lead and support onsite and remote engagements to configure the Synergy Instructional Applications, review and modify the setup and test the setup with client stakeholders
Maintain timely communication with implementation customers
Accurately document customer interactions and publish these documents for review by the Management Team
Lead or assist in module presentations during Edupoint Users Conference
Upon request, assist with sales presentations for IA Modules
Other duties as assigned