Instruction and Research Services Student Assistant
About The Position
The UAA/APU Consortium Library supports the educational and research programs of the University of Alaska Anchorage and Alaska Pacific University as well as serving as a major research library for Southcentral Alaska. The Instruction and Research Services Department at the Consortium Library is responsible for teaching students how to use the library and its resources and services.Applicant must be able and prepared to: To thrive in this role we ask that you be able and prepared to: -Provide excellent customer service. -Communicate clearly and accurately in writing and verbally with patrons and staff. -Analyze situations, solve problems, troubleshoot technology issues. -Demonstrate working knowledge of or ability to quickly learn and effectively use the Library and university websites, the library catalog, and basic library resources. -Assist library patrons with laptop and desktop computers, printers, scanners, microfilm machine, and software on library and lab computers. -Quickly learn and assist others with new software and technologies. -Work independently, after training, without direct supervision. Self-motivation, initiative, and diligence are essential. -Continue learning on the job, to ask questions, and to ask for help when needed. -Manage multiple responsibilities simultaneously and work with frequent interruptions. -Be reliable and dependable.
Requirements
- Applicants must have a high school diploma or equivalent.
- To be eligible for student employment at UAA, each applicant must: A. Be enrolled in the UA system with a minimum of six credit hours in the current semester of employment; or B. Have been enrolled in the preceding semester for six or more credit hours and demonstrate plans to enroll for six or more credit hours in the next semester for employment between semesters; and C. Have at least a 2.0 cumulative grade point average, or approval from the chancellor or the chancellor’s designee.
- Minimum of one year of library experience; or a minimum of one year of work experience requiring customer service and technology experience.
Nice To Haves
- Familiarity with library resources and services.
- At least two semesters (24 credits) of college are greatly preferred.
Responsibilities
- Provide excellent customer service.
- Communicate clearly and accurately in writing and verbally with patrons and staff.
- Analyze situations, solve problems, troubleshoot technology issues.
- Demonstrate working knowledge of or ability to quickly learn and effectively use the Library and university websites, the library catalog, and basic library resources.
- Assist library patrons with laptop and desktop computers, printers, scanners, microfilm machine, and software on library and lab computers.
- Quickly learn and assist others with new software and technologies.
- Work independently, after training, without direct supervision.
- Continue learning on the job, to ask questions, and to ask for help when needed.
- Manage multiple responsibilities simultaneously and work with frequent interruptions.
- Be reliable and dependable.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
