Instore Sales Associate

Carter Machinery Careers•Chesapeake, VA

3d•Onsite

About The Position

We are currently offering a $1,000 sign-on bonus for Parts Counter Instore Sales Associate new hires, payable after 90 days of employment. Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Instore Sales Associate in Chesapeake, Virginia. The Instore Sales Associate position is responsible for assisting customers to identify and order parts, effectively marketing parts and service sales, responding to all customer parts inquiries, and properly processing parts orders. Seeking candidates with a minimum of 3 years previous experience ordering parts in a service-related industry, required; Previous experience in the Heavy Equipment industry, preferred. Requirements for the Instore Sales Associate position include: Technical aptitude. Must be a self-starter and be able to handle large volumes of work in a fast-paced environment. Must be able to multi-task and have good organizational skills with the ability to prioritize competing demands. Exceptional customer satisfaction skills and the ability to build solid relationships required. Must have excellent written, verbal, and telephone communication skills. Must be able to understand and practice effective sales techniques. Computer skills are required, including Microsoft products and other applications as needed; with ability to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs. Must be able to work additional hours as needed to meet business and customer demands. Promote a positive customer experience. Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way. Exhibit complete confidence in providing overflow support via phone / email for other stores, build strong rapport and trust through these methods of communication along, and provide the same exceptional parts expertise and responsiveness that would be provided for a request made within the local store. Physical requirements must be met for the Instore Sales Associate job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. As needed will be required to assemble Hydraulic Hoses as well as well as general parts warehousing functions. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Requirements

minimum of 3 years previous experience ordering parts in a service-related industry, required
Technical aptitude
Must be a self-starter and be able to handle large volumes of work in a fast-paced environment
Must be able to multi-task and have good organizational skills with the ability to prioritize competing demands
Exceptional customer satisfaction skills and the ability to build solid relationships required
Must have excellent written, verbal, and telephone communication skills
Must be able to understand and practice effective sales techniques
Computer skills are required, including Microsoft products and other applications as needed; with ability to learn Caterpillar’s “Dealer Business System” (DBS) and related rental software programs
Must be able to work additional hours as needed to meet business and customer demands
Promote a positive customer experience
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Exhibit complete confidence in providing overflow support via phone / email for other stores, build strong rapport and trust through these methods of communication along, and provide the same exceptional parts expertise and responsiveness that would be provided for a request made within the local store
Physical requirements must be met for the Instore Sales Associate job, including regularly being required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. Employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus