Institutional Trust Account Associate

U.S. Bank National Association • Philadelphia, PA

1d • $24 - $32 • Hybrid

About The Position

The Account Associate is responsible for supporting the daily operational activities of Institutional Trust and Custody clients. Key responsibilities include executing electronic funds transfers; processing the receipt and delivery of assets; supporting net settlement, trade, and investment activities; providing benefit payment support; performing master trust–related functions; managing document retention requirements; and completing other operational support tasks as assigned. The scope of responsibilities may expand based on client complexity, business needs, and the Associate’s skills, experience, and demonstrated capabilities.
In this role, the Account Associate works closely with Account Managers and Relationship Managers to support client needs, promote client satisfaction, and contribute to relationship growth. The position also plays an important role in identifying opportunities to enhance service delivery. Additionally, the Account Associate is expected to take a proactive approach to identifying potential operational risks, compliance concerns, and indicators of fraudulent activity, helping to ensure accurate processing and strong risk management controls.

Requirements

• High school diploma or equivalent
• Three or more years of customer service experience

Nice To Haves

• Thorough knowledge of general banking and trust products
• Advanced knowledge of cash and security transactions and trust operations
• Proven commitment to quality customer service
• Well-developed ability to timely and accurately process daily work/transactions
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Responsibilities

• executing electronic funds transfers
• processing the receipt and delivery of assets
• supporting net settlement, trade, and investment activities
• providing benefit payment support
• performing master trust–related functions
• managing document retention requirements
• completing other operational support tasks as assigned
• supporting client needs
• promoting client satisfaction
• contributing to relationship growth
• identifying opportunities to enhance service delivery
• identifying potential operational risks, compliance concerns, and indicators of fraudulent activity
• ensuring accurate processing and strong risk management controls

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees