Institute Director I - Head and Neck Surgery Administration

Cleveland Clinic

10d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Details Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As an Institute Direction I, you serve as the administrative head for one or more provider groups, leading clinical areas, overseeing team members, managing Allied Health caregivers and completing special Institute functions. Your time and efforts focus on all avenues of provider management and service line financial performance at the patient encounter level. In this role, you will work closely with Shared Services to ensure level expectations are met, supported and exceeded. Ultimately, all this work helps facilitate the innovative and groundbreaking medical services Cleveland Clinic continues to provide patients across the United States and beyond. A caregiver in this position works 8:00am to 5:00pm.

Requirements

Bachelor's Degree in Business, Health Care Administration or related field and five years of progressively responsible experience including supervisory experience OR Master's Degree and three years of experience
Excellent analytical skills and business acumen

Nice To Haves

Master's Degree
Demonstrated ability to lead and end-to-end projects
Prior experience conducting strong leadership skills and project management

Responsibilities

Manage and monitor provider volume, access, and productivity.
Collaborate with physician and APP leadership to optimize provider productivity.
Responsible for maintaining a productive provider schedule (weekly or inpatient service), managing provider template design, decision tree and provider fill rates (outpatient institutes), and leading teams responsible for provider recruitment, onboarding, and offboarding.
Manage provider allocation to exam room, OR, and procedure blocks provided by market teams and partner with market to support facility space utilization.
Work with hospital teams to enable hospital throughput.
Partner with Ambulatory operations for inbound and outbound patient scheduling (outpatient institutes) and Access Team to ensure scheduling algorithms and standard work are optimized routinely (outpatient institutes).
Work closely with local teams to ensure they are structured to meet patients served and growth targets.
Responsible for aligning practices within market to enterprise standards established by Institute.
Implement practice support models and ensure coordination between local provider support teams.
Responsible for service line financial performance (patient level encounter reporting, revenue per encounter, cost per encounter, contribution margin, LOS observed).
Consistently evaluate profitability of services at each location to inform appropriate site of service and consult market/shared services on opportunities for revenue enhancement and cost reduction.
Responsible for executing strategic growth plans, provider recruitment and programmatic development according to the long-term strategic plan.
Implement new practice models, adoption of new technology and expansion of novel clinical services within a market.
Partner with all Quality, Patient Safety and Experience (QPSE) teams to execute objectives and key results.
Ensure adoption of Institute based quality systems and metrics to drive quality improvement work within a market.
Align specialty service lines quality goals with Institute quality goals and objectives, support local market QPSE initiatives from market leadership teams, ensure market achieve specialty standards for patient experience within market footprint and assure regulatory requirements (TJC, AHCA, CMS, NFPA, OSHA, etc.) are met.
Collaborate with the governing body, management, medical staff and clinical staff in planning, promoting and conducting department performance assessments and improvements.
On behalf of the Executive Director, consult teams in different markets to drive clinical and operational standards across the Cleveland Clinic.