Installer/Trainer Part Time

Sorenson Communications•Missoula, MT

13h•Onsite

About The Position

CaptionCall is seeking a caring, customer service-oriented installer/trainer to help people with hearing loss communicate. This hands-on, part-time position involves installing CaptionCall phones in customers' homes and training them on usage, thereby enriching their lives. The role offers a flexible schedule and the opportunity to work independently, with potential for career growth and advancement. CaptionCall, part of Sorenson Communications, is a leading provider of language services for the Deaf and hard-of-hearing, committed to increasing diversity, equity, inclusion, and accessibility. Sorenson's mission is to harness the power of language to connect diverse people and enrich the human experience, with a vision to provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As a minority-owned company, Sorenson is dedicated to supporting employment opportunities for diverse employees, customers, and communities, while promoting an inclusive workplace.

Requirements

Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking, and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Must be able to work independently
Ability to adapt to constantly changing environments
Experience working with senior citizens
Basic computer knowledge and experience
Possess the requisite integrity to maintain highly confidential, sensitive information in strictest confidence
Daily driving is required
Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Able to sit/stand for a long period of time in an office environment
Able to transport installation equipment into a customer’s home
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
Regular and predictable attendance required

Responsibilities

Install and troubleshoot CaptionCall phones in customers’ homes
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Represent CaptionCall at various events as assigned
Adhere to strict compliance policies set by the company
Adapt to new responsibilities as necessary
Other duties as assigned