Installer/Trainer Part Time
About The Position
CaptionCall is seeking a caring, customer service-oriented installer/trainer to help people with hearing loss communicate. This part-time, hands-on position is responsible for installing CaptionCall phones in customers' homes and training them on how to use the device to communicate with confidence. The role requires working independently with a flexible schedule and offers potential for career growth and advancement. This individual must enjoy working with a variety of people in their homes and will be part of a mission to make a meaningful and positive impact as a leading provider of language services for the Deaf and hard-of-hearing. The position requires the individual to be located in Iowa.
Requirements
- MUST BE LOCATED IN IOWA
- High School Diploma or GED
- Provide excellent customer service
- Ability to effectively communicate in English through reading, writing, speaking, and listening
- Ability to work evenings and weekends as needed
- Ability to drive and travel via air as needed
- Ability to tailor to unique needs of individual customers
- Must be reliable, organized and punctual
- Must be able to work independently
- Ability to adapt to constantly changing environments
- Experience working with senior citizens
- Basic computer knowledge and experience
- Daily driving is required
- Must have a reliable, licensed and insured vehicle available at all times
- Possess and maintain a valid driver license
- Maintain a good driving record
- Able to sit/stand for a long period of time in an office environment
- Able to transport installation equipment into a customer’s home
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
- Regular and predictable attendance required
Nice To Haves
- Detail Oriented
- Thought Provoking
- Dedicated
- Team Player
- Enthusiastic
- Goal Completion
- Self-Starter
- Flexibility
- Entrepreneurial Spirit
- Ability to Make an Impact
Responsibilities
- Install and troubleshoot CaptionCall phones in customers’ homes
- Courteously train customers on how to use the phone and its features
- Promote the CaptionCall service
- Assist with lead generation activities as needed
- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
- Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
- Complete service calls as assigned
- Accurately maintain customer records
- Complete required reports and submit invoices and feedback on customer interactions
- Retrieve and clean phones of former customers
- Maintain adequate inventory of equipment and supplies in order to service customers
- Represent CaptionCall at various events as assigned
- Adhere to strict compliance policies set by the company
- Maintain highly confidential, sensitive information relating to customers of CaptionCall
- Adapt to new responsibilities as necessary
- Other duties as assigned
Benefits
- Mileage Reimbursement
- Tablet Provided
- Phone Provided
- Growth Opportunities
- 401k 6% match with immediate vesting
- TeleDoc, Dental/Orthodontia, and Vision Insurance
- Employee Assistance Program
- Engaged Employee Resource Groups
- Outstanding Learning and Career Development Opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
