Installer/Trainer
About The Position
Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing. Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement. Cell phone and tablet provided Mileage reimbursement Remote field work Hourly rate plus piece rate $10.70 to 20.62 (Based off location and experience)
Requirements
- Minimum: High School Diploma or GED
- Provide excellent customer service
- Ability to effectively communicate in English through reading, writing, speaking and listening
- Ability to work evenings and weekends as needed
- Ability to drive and travel via air as needed
- Ability to tailor to unique needs of individual customers
- Must be reliable, organized and punctual
- Ability to adapt to constantly changing environments
- Able to sit/ stand for a long period of time in an office environment
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
- Regular and predictable attendance required.
Nice To Haves
- Preferred Experience: Basic computer knowledge and experience
- Sales experience
- Experience working in the hearing health field
- Experience working with senior citizens
Responsibilities
- Install and troubleshoot CaptionCall phones
- Courteously train customers on how to use the phone and its features
- Promote the CaptionCall service
- Assist Outreach Specialist with lead generation activities as needed
- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
- Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
- Complete service calls as assigned
- Accurately maintain customer records
- Complete required reports and submit invoices and feedback on customer interactions
- Retrieve and clean phones of former customers
- Maintain adequate inventory of equipment and supplies in order to service customers
- Adapt to new responsibilities as necessary
- Other duties as assigned
Benefits
- Cell phone and tablet provided
- Mileage reimbursement
- Remote field work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
