Installer/Trainer Full Time

Sorenson Communications•Des Moines, IA

13h•Onsite

About The Position

CaptionCall is seeking a caring, customer service-oriented installer/trainer in Iowa with a passion for helping people with hearing loss communicate. This hands-on position is responsible for enriching lives by installing the CaptionCall phone for customers and training them how to use it to communicate over the telephone with confidence. The individual must enjoy working with a variety of people in their homes. The schedule is flexible, making it suitable for people who like to work independently. This is a part-time position with potential for career growth and advancement within Sorenson, a leading provider of language services for the Deaf and hard-of-hearing, aiming to make a meaningful and positive impact.

Requirements

High School Diploma or GED
Provide excellent customer service
Ability to effectively communicate in English through reading, writing, speaking, and listening
Ability to work evenings and weekends as needed
Ability to drive and travel via air as needed
Ability to tailor to unique needs of individual customers
Must be reliable, organized and punctual
Must be able to work independently
Ability to adapt to constantly changing environments
Experience working with senior citizens
Basic computer knowledge and experience
Daily driving is required
Must have a reliable, licensed and insured vehicle available at all times
Possess and maintain a valid driver license
Maintain a good driving record
Able to sit/stand for a long period of time in an office environment
Able to transport installation equipment into a customer’s home
Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components

Nice To Haves

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Thought Provoking: Capable of making others think deeply on a subject
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Responsibilities

Install and troubleshoot CaptionCall phones in customers’ homes
Courteously train customers on how to use the phone and its features
Promote the CaptionCall service
Assist with lead generation activities as needed
Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
Complete service calls as assigned
Accurately maintain customer records
Complete required reports and submit invoices and feedback on customer interactions
Retrieve and clean phones of former customers
Maintain adequate inventory of equipment and supplies in order to service customers
Represent CaptionCall at various events as assigned
Adhere to strict compliance policies set by the company
Maintain the strictest confidence regarding highly confidential, sensitive information relating to customers of CaptionCall
Adapt to new responsibilities as necessary
Other duties as assigned