Installer/Trainer
About The Position
CaptionCall is seeking a caring, customer service-oriented Installer/Trainer to make a meaningful and positive impact by helping people with hearing loss communicate. This full-time, hands-on position involves individually training customers on how to use the CaptionCall phone in their homes. The role offers a flexible schedule and the opportunity to work independently, with potential for career growth and advancement. CaptionCall is a leading provider of language services for the Deaf and hard-of-hearing, aiming to connect diverse people and enrich the human experience through communication solutions.
Requirements
- High School Diploma or GED
- Basic computer knowledge and experience
- Provide excellent customer service
- Ability to effectively communicate in English through reading, writing, speaking and listening
- Ability to work evenings and weekends as needed
- Ability to drive and travel via air as needed
- Ability to tailor to unique needs of individual customers
- Must be reliable, organized and punctual
- Ability to adapt to constantly changing environments
Nice To Haves
- Sales experience
- Experience working in the hearing health field
- Experience working with senior citizens
Responsibilities
- Install and troubleshoot CaptionCall phones
- Courteously train customers on how to use the phone and its features
- Promote the CaptionCall service
- Assist Outreach Specialist with lead generation activities as needed
- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
- Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
- Complete service calls as assigned
- Accurately maintain customer records
- Complete required reports and submit invoices and feedback on customer interactions
- Retrieve and clean phones of former customers
- Maintain adequate inventory of equipment and supplies in order to service customers
- Adapt to new responsibilities as necessary
- Other duties as assigned
Benefits
- Cell phone and tablet provided
- Mileage reimbursement
- Hourly rate plus piece rate
- Potential for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
