Installation Supervisor

CBM of America, LLC

About The Position

Responsible for providing CBM representation in relation to critical installation opportunities in various critical facility environments. Will assist in the development and implementation of new procedures for special projects and will be the liaison between engineering/warehousing and installation services. This person will report directly to the Manager of Installation Services.

Requirements

Minimum of 5 years’ experience in telecom services/operations.
Requires organizational and communications skills and a thorough understanding of our internal processes.
Knowledgeable and proficient in the use of Microsoft Word and Excel. Ability to create spread sheets and word documents.
Ability to understand and communicate with our customers.
Ability to work in a changing environment.
Ability to be sensitive to our customer’s dynamic needs.
Ability to respond to sensitive inquires and complaints.
Ability and confidence to make key decisions that affect all facets of an installation order.

Responsibilities

Interface with customers to promote and support local and national projects and installations.
Become proficient with internal project management software as it applies to tracking all aspects of order flow.
Work with customers in the development of sales proposals. This includes project walk-throughs, on-site presence.
Manage job-related materials and their deployment from ordering through completion of the project.
Develop man load requirements and installer skill sets required to support the installation.
Manage a team of technicians from start to completion of projects and installations.
Interface with internal departments to ensure all aspects of each order are completed effectively.
Coordinate the delivery of materials and specific tools required to support the installation.
Maintain awareness of the status of all assigned projects and installations throughout their lifespan.
Responsible for the overall Quality Assurance of each order.
Lead by example and mentor subordinates.
Performs other related duties as assigned by management.