Installation Supervisor

LSCG, LLC•Columbia, SC

About The Position

The Installation Supervisor is responsible for providing leadership and direction to the Installation team, ensuring continuous order fulfillment and improving installation efficiency. This role ensures SLA and business needs are met and field installers are receiving adequate support.. This position will report to the Installation Manager.

Requirements

Possess a valid driver's license and driving record that meets company standards
Ability to read, write, speak and understand English
Ability to work independently
Ability to supervise and motivate others
Ability to communicate effectively within all levels in the organization
Ability to handle multiple projects and tasks and meet deadlines
Ability to maintain confidentiality
Ability to make decisions and work collaboratively with others to solve problems
Ability to prioritize and organize effectively
Ability to analyze and interpret data
Ability to effectively present information to management
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to think strategically and anticipate future trends, needs and expectations
An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image
Good verbal communications and writing skills
Strong knowledge of MS Office software included Excel, Word and PowerPoint with the technical aptitude to learn additional databases
Knowledge of internal and external business software – i.e. ICOMS, Workforce, OSS, Tools, Work Assure
Five (3) + years of Telecommunications or cable industry work experience
Proficient in Microsoft Word, Excel and Outlook

Responsibilities

Day-to-day supervision of Installers within a set geographical area
Oversee field training of new-hire installers and ongoing instruction of existing workforce
Actively and consistently support all efforts to enhance the customer experience and complete fulfillment work following Charter specifications
Ensure the office is following order fulfillment business rules, processes and sub-processes for factors such as completion, close-out, error completes, signal leakage, Repeats, Meter requirements, Ingress, self- QC, OTA, overlap, Voice of the Customer and HHC performance
Ensure assigned installers achieve customer satisfaction by performing work in a professional, timely and approved manner
When required, accompany Installers to complete escalated and VIP work
Provide clear and concise communication to various levels of the organization
Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service.
Ensure required reports are timely, accurate and complete
Adhere to industry specific local, state and federal regulations, as applicable
Follow and enforce the Company’s policies and procedures
Additional responsibilities may arise as dictated by our customer
Completed jobs as required to ensure on time guarantee is met or meet minimum production targets
Ensure all personnel are aware and adhering to TQA standards outlined by customer