Installation Services Technician II

GFiber•Jefferson City, MO

9d•$50,000 - $55,000

About The Position

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least January 10th, 2025 . This opportunity will remain online based on business needs which may be before or after the specified date. The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber’sField Operations, the Installation Services team supports wired and wireless customer installation. Role Description As the Installation Technician II, known internally as a Repair Tech, you’ll have the opportunity to meet new people every day in their homes and businesses as a trusted expert for installing GFiber technology in high-speed broadband, Wi-Fi and voice services. In this role, you will have the ability to work independently, performing technical troubleshooting and resolution in addition to the installation. At one visit you might be putting in a new line, while at the next you might be climbing a ladder or simply plugging in and activating a Wi-Fi network. You will also act as a resource for team members, providing guidance and training to enhance skills and knowledge across technicians.

Requirements

High School diploma or GED.
3 years of experience installing and repairing telecommunications or cable services.
Valid driver’s license.
Ability to pass a motor vehicle record check that meets company standards.
Ability to lift/move up to 50lbs of equipment as required.
Ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.

Nice To Haves

1 year of experience working directly with fiber including single/drop fiber splicing and repair.
Outstanding communication, interpersonal and problem-solving skills.
Ability to work well under pressure in a variety of situations.
Passion to learn and explore new skills each day.

Responsibilities

Serve as the Installation Services subject matter expert.
Mentor and peer coach Installation Services Technician I.
Perform installations, while adhering to: applicable codes, requirements, guidelines, company procedures, and safe work practices to provide an outstanding customer experience.
Work collaboratively with cross functional remote teams to troubleshoot and resolve complex issues (e.g., troubleshoot Remote Gateway and wireless extenders with the Network Operations Center, partner with our remote engineers to troubleshoot account provisioning, and troubleshoot WiFi signals including RSSI values with the Install Support Team).
Update customer accounts to ensure an accurate record of their products and services to develop a positive ongoing customer relationship.
Use installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with the permitted equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
Manipulate connectors, fasteners, wire and use hand tools.
Wiring single dwelling units and multiple dwelling units (MDUs). This may require working in crawl spaces, attics, and other confined spaces.
Adhere to manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
Troubleshoot and problem solve customer inquiries and concerns to ensure products and services are working correctly.
Translate customer questions and interactions into actions and fixes.
Display active listening skills and empathy when communicating with customers.
Communicate, engage, and provide customers with education on products and services.
Work collaboratively with cross functional remote teams to troubleshoot and resolve complex issues utilizing strong communication skills.
Demonstrate a willingness to learn and be trained on company specific training, installations, safety standards, and other critical functions needed to perform your role at a high-level.
Ability to demonstrate consistent, regular, and punctual attendance.
Ability to work in areas with exposure to moderate noise level, dogs or other house pets, construction areas, or the public in general.