Installation & Services Coordinator

Style Crest Enterprises Inc•Odessa, TX

15h

About The Position

Style Crest has a 50+-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses. We are looking for an experienced Bilingual Installation Services Coordinator. Ths role oversees and manages all functions and day to day activities of the installed services operation for a particular location(s) which includes workforce expectations and productivity, onsite and truck inventory management, safety and quality of our installation services, commitment to customer service while ensuring customer satisfaction. Responsible for achieving the company’s goals and objectives for the installed services program throughout the location’s assigned region.

Requirements

Must have satisfactory MVR.
Bilungual in Spanish.
Must be proficient using Word, Excel, and Outlook.
Must have experience in inventory management.
Must have proven leadership skills.
Strong communication (verbal and written), organization, interpersonal and team building skills are required.
Must be analytical and a strategic thinker.
Demonstrates positive customer service attitude and behavior.
Ability to be a team player committed to the success of the business.
Demonstrated abilities problem solving, decision making, and conflict resolution.
Committed to the strategic and operational direction of the business.
Demonstrated ability to be fully responsible and accountable for the success of the installation business.
Flexible, adaptive, and able to manage through uncertainty and change.
Demonstrated ability to lead in a way that produces quality results.
Ability to travel in the field as needed which may require overnight stays.

Responsibilities

Oversees the coordination of the timely and accurate processing of installation work, service work, order entry, and billing functions.
Schedules, assigns, and adjusts the team’s work based on the increasing workload and call volume during the peak season to ensure customer satisfaction.
Recommends improvements to existing processes or tools as issues arise or learnings are identified to ensure the team runs efficiently, productively, and effectively.
Leads a team of associates by setting expectations, providing workflow direction, improving performance and productivity, resolving conflicts and issues, communicating goals and objectives, and ensuring a safe work environment.
Ensures understanding of and compliance with the installed services policies and procedures, government codes and regulations, safety and housekeeping established by the company.
Ensures technicians are completing paperwork correctly and thoroughly before submitting them to billing.
Pulls permits and other local licensing requirements.
Assist the inventory control process for all products and materials both in the facility and the installation vehicles.
Assists with cycle counts and physical inventory.
Ensures all discrepancies are resolved and communicated.
Communicates with management an overview of the installation and service operations including major issues, recommendations for improvement, performance efficiencies, capital expenditures and potential opportunities.
Makes recommendations to improve efficiency, cost effectiveness, and/or customer satisfaction with regards to our installation and service capabilities, staffing, overall customer service, and our sub-contractor services and rates.
Understands the job order process and how to use the reports and tools available to assist in managing the business.
Calls retailer, dealer and/or homeowner to confirm order and validate information.
Records notes of these conversations in CRM so helpful information can be seen by others involved in the process.
Assigns installer (in-house or sub-contractor) and determines the kit to be used.
Coordinates via phone and email with outside sub-contractor to schedule the job.
Follows up with sub-contractor on status of work.
Listens to customer requests or complaints received by telephone or by email.
Ensures the appropriate level of attention is instituted to resolve these issues or to fulfill the customer requests.
Works with Territory and General Managers to resolve customer issues.
Ensures all the necessary paperwork is completed correctly.
Develops and maintains positive relationships with internal and external customers.
Works collaboratively with other departments and sales to resolve problems and achieve the company’s growth goals.
Maintains master files of products, pricing, workflow, training, and procedural information for the team’s operating procedures.
Provides additional functional support as a member of the team in times of absence, vacation, or business surge.
All other duties as assigned