Installation Manager
About The Position
The Installation Manager (IM) leads and supports Project Managers (PMs) to ensure successful completion of residential construction projects. This role oversees scheduling, crew assignments, job quality, and cost management while maintaining high standards of safety and customer satisfaction. The IM is responsible for training and developing PMs, monitoring crew performance, and matching crews to projects based on skills and capabilities. Additional responsibilities include reviewing order changes, validating CRM (ServiceTitan) entries, and partnering with office staff to ensure accurate job costing and compliance with company standards.
Requirements
- Previous experience in roofing or construction as a project manager or leader
- Strong computer literacy, with ability to use ServiceTitan or similar software
- Valid driver’s license with a clean driving record
- Solid leadership experience with ability to manage and develop a team
- Problem-solving and prioritization experience while handling multiple projects at once.
Nice To Haves
- Roofing knowledge with ability to answer technical questions
- CDL license designation
Responsibilities
- Supervise and train Project Managers, ensuring they understand expectations and execute their roles effectively
- Assign crews to jobs based on workload and capabilities, maximizing available capacity
- Addressing and resolving project challenges in real time, including coordinating materials and equipment
- Review and validate change orders for accuracy and margin adherence
- Quality control for photos and reports submitted by PMs to ensure work quality meets company standards
- Oversee crew pay, ensuring all work is captured and relayed to Production Administrators for job costing
- Conduct occasional site visits for spot checks and quality control
- Serve as a technical resource for PMs and crew leaders, answering roofing or ServiceTitan-related questions
- Hold PMs accountable for Google review performance, accurate change orders, and adherence to processes
- Serves as a point of contact for customers throughout projects and addresses concerns as needed
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
