Installation & Field Enablement Specialist

Coates Group • Chicago, IL

17h

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Requirements

• Excellent written and verbal communication skills
• Be able to prioritize tasks and work under minimal supervision and pressure
• Demonstrate adaptability in responding to challenges and evolving business needs.
• Be able to demonstrate ownership and accountability
• A good team player
• Honesty and integrity
• Be respectful and empathetic
• Can work in global organization across matrixed structures to deliver global outcomes
• Associate degree in Engineering, or related field, or equivalent experience.
• 2+ years of experience in field installation, preferably in digital signage, AV systems, or IT infrastructure.
• Strong troubleshooting and problem-solving skills and the ability to work independently in the field.
• Proficiency in reading technical drawings, wiring schematics, and equipment specifications.
• Willingness to travel to various installation sites as needed, including overnight install.

Nice To Haves

• Experience in MS Office tools is highly preferred.

Responsibilities

• Provide on-site and remote support during critical installations of digital signage equipment, including displays, media players, mounting hardware, and networking components, ensuring adherence to project specifications and installation.
• Escalate complex issues to engineering or product support, documenting resolution steps for future reference..
• Assess installer competency through practical demonstrations and provide ongoing coaching to reinforce best practices.
• Collaborate with sourcing to identify and implement online portals and tools that automate the training and certification process, enabling real-time access to training modules and tracking completion and rates.
• Develop and maintain a centralized training repository with on-demand content for installers, accessible via online platforms.
• Analyze training completion rates, certification outcomes, and installer feedback to continuously improve training content and delivery methods.
• Identify opportunities to streamline the training process, reduce onboarding time, and enhance field readiness.
• Update training materials and manuals to reflect new products, procedures, and industry standards.
• Conduct pre-installation site surveys to evaluate site readiness, verify infrastructure requirements, and identify potential installation challenges.
• Communicate findings to Deployment Support, Deployment and project teams and recommend necessary adjustments to mitigate risks during installation.
• Perform post-installation site audits to assess installation quality, verify equipment functionality, and ensure compliance with established standards.
• Document findings, provide corrective actions, and follow up to confirm resolution of identified issues.
• Implement a standardized audit checklist to drive consistency across all installation sites. guidelines.
• Develop, maintain, and update comprehensive installation documentation, including BOMs, wiring diagrams, and configuration instructions.
• Capture field insights and incorporate lessons learned into training materials and documentation updates.
• Gather feedback from installers and field technicians to identify common challenges and potential areas for process improvement.
• Collaborate with engineering and product development to integrate new digital signage products into field installation processes.

Benefits

• annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
• Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree