Installation Engineer - HW - Southern US

Siemens Healthineers • Columbus, OH

1d • Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This role provides highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The engineer checks out and approves operational quality of system equipment, instructs customers in the operation and maintenance, and serves as company liaison on administrative and technical matters for assigned projects. They interpret customer needs and facilitate resolution, and the job may include any aspect of field support, including system hardware and software, PCs, and networking/wireless networking. The role involves installing and upgrading a wide range of company products according to technical documentation and company guidelines, demonstrating equipment operation to customers, and advising customers on spare parts, service requests, and technical bulletins. Detailed records of work performed must be input into company systems, and a high degree of professionalism and safety must be maintained. The engineer also performs parts inventory and ordering, maintains technical documentation, and reports regularly on activities.

Requirements

• High School Diploma or equivalent and 2-4 years related experience or Associates or bachelor’s degree in related program preferred
• Knowledge of and professional experience with electronic and electro-mechanical engineering, RF Energy producing devices and electronic cooling systems.
• Proficient in the use of Test Equipment used for verification and calibration of electronic equipment.
• Basic networking skills in order to integrate the machine onto the customer server
• Knowledge of and professional technical experience with PC based systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in English, both written and spoken
• Meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during employment in this position. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license or passport), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare trainings.

Nice To Haves

• Experience with RF Energy producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques
• Basic computer usage and debugging skills
• Basic understanding of imaging systems

Responsibilities

• Provides highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under.
• Installs and upgrades a wide range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates properly.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service request such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Performs parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure as necessary for each install.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.

Benefits

• Resources and flexibility to foster your professional and personal growth
• Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
• Reasonable Accommodations for persons with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees