Installation Coordinator

Easy Ice LLC • North Charleston, SC

1d

About The Position

The Installation Coordinator position is responsible for owning the Easy Ice customer experience
with all aspects
of the installation process within
a designated
region.
This position will serve as a liaison between sales team, warehouse, field service, and Easy Ice customers. This candidate must
be
energetic
and
thusiastic
and
be
able
to
forge
necessary
relationships
among
internal
and
external stakeholders.

Requirements

• Associates/Bachelor’s Degree or 2+ years of related experience
• 3-5 years of experience in customer service role
• Demonstrated track record of delivering highest level of customer satisfaction
• Demonstrated track record of working effectively with employees in various departments of the company
• Working knowledge of computer programs and multi-line phone systems

Nice To Haves

• Strong command of company’s customer service policies
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Instinctive and skilled problem solver
• Excellent interpersonal skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to multi-task effectively
• Team-oriented

Responsibilities

• Coordinates the scheduling of all install activities
• Validates with customer that all install requirements have been met prior to scheduling installs
• Assist in confirming all Install work is completed to Easy Ice SOP
• Source equipment locally or through the Easy Ice data base
• Proactively manage customer situations regarding timing, work effort, customer responsibilities, etc.
• Effectively communicate with customers and internal departments (Sales Coordinator, Warehouse, FS Manager, and Lead Dispatcher) through email, applications and phone
• Uphold a high level of customer service and expectation with all customer interaction
• Understanding and knowledge of Salesforce, ability to maneuver within and obtain customer information
• Responsible for creating and setting up maintenance plans
• Ensuring that the account has all the proper information for the handoff to Service Delivery and Accounting
• Initiate work orders with service partners through Easy Ice and Easy Ice partner’s computer systems
• Operate, maintain, and deliver exceptional customer service
• Ability to multitask in a faced pace environment
• Perform other duties as assigned or requested
• Maintain positive office atmosphere/environment

Benefits

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees