Installation Coordinator - Appliances

Ferguson Enterprises•Franklin, MA

7d•$20 - $29

About The Position

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation's infrastructure from the ground up. Join our team today. Ferguson is currently seeking the right individual to fill an immediate need for an Appliances Installation Coordinator.

Requirements

Prior installation coordinating experience is strongly preferred
Customer service experience required
Ability to apply expert level product and appliance installation knowledge
Ability to organize and prioritize work and communicate effectively
Detailed orientated and ability to multi-task
Ability to develop and maintain positive relationship with both internal and external customers
Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
Collaborate with sales, logistics and vendor teams to understand the customer requirements for deliveries and installation
Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
Contact customer for scheduling of events: pre-site, delivery and installation
Update Installation Calendar with pertinent job condition
Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy
Provide formal and final pricing to customer for services requested
Point of contact for questions, concerns, and/or complaints
Write credit memos and sales orders as needed for returns and rescheduled appointments