Installation and Training Coordinator (Hybrid)

CAIRE•Saint Paul, MN

65d•Hybrid

About The Position

Summary/Objective To manage customer installation and training for MGC Diagnostics domestic system sales in coordination with Sales Support Coordinator and Professional Services Project Coordinator. Manage both field service and training application specialist calendars to effectively utilize both teams. Provide prompt, courteous, and effective handling of all training and installation requests for quotations and scheduling. Additional duties include assistance with Sales Support job functions including customer phone queue calls and processing overflow supply orders. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or GED
1-2 years of experience in marketing, business or related areas plus experience in a scheduling, coordination, or project support role or equivalent experience
Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
Above average computer proficiency in Microsoft Office Suite.
Detail oriented and able to prioritize managing many tasks at one time.
Flexibility, adaptability and personality to be able to maintain professionalism under deadlines.

Nice To Haves

Bachelor’s degree in marketing, business or related field

Responsibilities

Ensures effective use of Field Service Technicians and Training Applications Specialists for all new domestic system orders.
Communication between several departments including Field Service, Training Applications, Professional Services, Sales Support.
Works with Sales Support Coordinator and Professional Services Project Coordinator to provide the best date options possible for installation and training.
Ensure customer satisfaction throughout the system order process.
Provides administrative support to Sales Support Department including overflow supply orders, renewal agreements, and order status updates.
Process requests for training quotes, processes stand-alone training purchase orders.
Manage In House Biomed Calendar
Manage Biomed Sales Force Cases: ensuring case is closed after training is completed, and Biomed attendee is marked as having attended the class.
Maintain organization in a fast-paced environment
Answer customer queue calls for orders, transfers and inquiries.
Input new customer information and maintain current information into Salesforce as needed.
Accept other responsibilities as assigned.
Complete training as identified by standard operating procedures and procedural work instructions.
Regular attendance is an essential job function.
Follow all Company policies and procedures relating to confidential propriety information (CPI), including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement.