Installation and Maintenance Manager (Tolling System)

Conduent • Chesapeake, VA

12d • Hybrid

About The Position

The Installation and Maintenance Manager oversees the full lifecycle of tolling system field operations, from equipment installation to ongoing maintenance and system readiness. This role ensures high‑quality execution, safe work practices, and reliable performance of all roadside tolling and ITS infrastructure. Installation Oversight Direct day-to-day field installation activities for tolling and ITS systems, including gantry equipment, roadside cabinets, lane equipment, vehicle detection systems, AVI readers, cameras, network equipment, communications infrastructure, and power systems. Supervise field crews, technicians, and subcontractors performing installation work. Verify installation is performed in accordance with approved drawings, specifications, method statements, and quality requirements. Coordinate field sequencing, site access needs, and installation readiness with internal teams and site stakeholders. Identify and escalate field conflicts, constructability issues, damaged equipment, missing materials, and installation constraints. Verify field labeling, cable management, equipment mounting, grounding, and workmanship standards. Ensure as-built markups and field documentation are completed accurately. Maintenance Operations Lead preventive, corrective, and emergency maintenance for tolling infrastructure and associated field systems. Assign and oversee maintenance tasks for technicians and service personnel. Establish inspection routines, maintenance procedures, and troubleshooting workflows. Monitor asset condition, recurring failures, and maintenance response performance. Support diagnostics and repair of tolling field devices, communications equipment, power systems, and related infrastructure. Coordinate spare parts usage, equipment replacement, bench repair, and warranty support activities. Drive root cause identification and corrective action for repeated equipment or system failures. Testing and Operational Readiness Support field verification, device checkout, and readiness activities prior to formal testing. Ensure installed equipment is properly configured, powered, connected, labeled, and ready for integration and test teams. Support resolution of field issues identified during testing and commissioning. Verify punch list items related to field installation and maintenance are completed. Support turnover of installed systems into operations and maintenance status. Safety, Quality, and Compliance Enforce field safety procedures and safe work practices for employees and subcontractors. Ensure compliance with traffic control requirements, electrical safety standards, roadway access rules, and company procedures. Perform field quality inspections and verify compliance with workmanship and installation standards. Maintain records of maintenance work, inspections, failures, repairs, and field observations. Support audits, safety reviews, and quality inspections as needed. Team Leadership Supervise installation supervisors, field technicians, and maintenance personnel. Provide technical guidance and hands-on support to field teams. Train personnel on tolling equipment, maintenance procedures, troubleshooting methods, and field best practices. Support workforce planning for field execution and maintenance coverage. Communicate field status, issues, and resource constraints to the Project Manager and relevant internal stakeholders.

Requirements

• Bachelor’s degree in engineering, electronics, construction management, transportation systems, or related field; equivalent field experience may be considered in lieu of degree.
• 5+ years of experience in field installation, maintenance, or operations for tolling, ITS, transportation technology, or related infrastructure systems.
• Experience supervising field personnel, technicians, or subcontractors.
• Strong understanding of tolling roadside systems, communications networks, field power systems, and device integration.
• Experience with preventive and corrective maintenance programs in operational environments.
• Ability to read and interpret drawings, wiring diagrams, equipment manuals, and installation procedures.
• Strong working knowledge of field safety practices and roadway work zone requirements.
• Proficiency with Microsoft Office and maintenance or service reporting tools.
• Able to work nights, weekends, and emergency callouts.
• Able to work outdoors in varying weather conditions and around live traffic with proper safety controls.
• Able to lift equipment, access roadside cabinets, climb ladders, and work at gantries or technical rooms.

Nice To Haves

• Experience with all-electronic tolling, open road tolling, express lanes, or managed lane systems.
• Familiarity with tolling technologies such as AVI/RFID readers, ANPR/LPR cameras, DSRC, axle classification, vehicle detection, and video tolling systems.
• Knowledge of fiber optic systems, switches, routers, UPS systems, and roadside cabinet equipment.
• Experience supporting SAT, ATP, commissioning, or operational acceptance activities.
• OSHA training or related safety certifications.
• Experience with CMMS, asset management, or maintenance tracking systems.

Responsibilities

• Direct day-to-day field installation activities for tolling and ITS systems
• Supervise field crews, technicians, and subcontractors performing installation work
• Verify installation is performed in accordance with approved drawings, specifications, method statements, and quality requirements
• Lead preventive, corrective, and emergency maintenance for tolling infrastructure and associated field systems
• Assign and oversee maintenance tasks for technicians and service personnel
• Establish inspection routines, maintenance procedures, and troubleshooting workflows
• Support field verification, device checkout, and readiness activities prior to formal testing
• Enforce field safety procedures and safe work practices for employees and subcontractors
• Perform field quality inspections and verify compliance with workmanship and installation standards
• Supervise installation supervisors, field technicians, and maintenance personnel
• Provide technical guidance and hands-on support to field teams

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level