Install Sales Field Service Representative

Tibbetts Lumber Co•Lecanto, FL

About The Position

Tibbetts Lumber Co. LLC, a growing Lumber and Building materials company, is seeking a qualified Millwork Field Installation Coordinator. Coordinates installation function while working toward achieving sales goals and budgets by performing the following duties personally or through subordinate supervisors. Essential Duties and Responsibilities: Visits job sites before, during, and after installations to ensure quality standards are satisfactory and projects are being completed on time. Reviews installation orders or schedules to ascertain resources necessary to complete project on time. Plans installation operations, establishing priorities and sequences for installed products. Reviews reports and resolves problems to ensure minimum costs and prevent installation delays. Develops or revises standard operational and working practices and observes workers to ensure compliance with standards. Ensures safety procedures are followed, in accordance with OSHA regulations. Manages employees and/or sub-contractors during the installation function and is responsible for the overall direction, coordination, and evaluation of the work produced at site. In addition, carries out supervisory responsibilities in accordance with organization policies and applicable laws. Recruiting, interviewing, hiring, training employees, planning, assigning and directing work. Appraising performance, rewarding and disciplining employees. While also addressing complaints and resolving problems.

Requirements

Achieve a minimum 95% on-time, on-schedule, complete installation rate.
Less than a 2% call-back/correction ratio on installation.
Warranty work completed to customer satisfaction within one week of notification.
One-year (1) certificate from college or technical school or three-years (3) to four-years (4) related work experience in installation of various building product, preferably doors, windows, trim, etc. and/or equivalent combination of education and work experience.
Prior experience in building supplies industry required.

Responsibilities

Visits job sites before, during, and after installations to ensure quality standards are satisfactory and projects are being completed on time.
Reviews installation orders or schedules to ascertain resources necessary to complete project on time.
Plans installation operations, establishing priorities and sequences for installed products.
Reviews reports and resolves problems to ensure minimum costs and prevent installation delays.
Develops or revises standard operational and working practices and observes workers to ensure compliance with standards.
Ensures safety procedures are followed, in accordance with OSHA regulations.
Manages employees and/or sub-contractors during the installation function and is responsible for the overall direction, coordination, and evaluation of the work produced at site.
Recruiting, interviewing, hiring, training employees, planning, assigning and directing work.
Appraising performance, rewarding and disciplining employees.
Addressing complaints and resolving problems.