New Construction Install Coordinator
About The Position
Sutton Brothers Heating, Cooling, Plumbing, & Electrical has served Kernersville, Winston-Salem, Greensboro, and the surrounding North Carolina neighborhoods as a local, family-owned, one-stop shop for home comfort. From HVAC repair to electric vehicle charger installation, it is our mission to earn your trust by prioritizing customer needs and delivering quality service here in the Piedmont Triad. We are seeking a highly organized and detail-oriented Install Coordinator to support our residential new construction plumbing team. This role is critical in ensuring smooth scheduling, communication, documentation, and coordination for multiple plumbing projects. The ideal candidate will be proactive, tech-savvy, and capable of balancing day-to-day operations with longer-term planning in a fast-paced environment.
Requirements
- High school diploma or GED (associate degree or technical training a plus).
- 2+ years of experience in construction coordination, dispatching, or project admin role (plumbing or HVAC preferred).
- Familiarity with ServiceTitan or similar field service management software.
- Excellent organizational skills with high attention to detail.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks and priorities in a deadline-driven environment.
- Proficiency in Microsoft Excel and other spreadsheet-based systems.
- Experience working with residential homebuilders and homeowners preferred.
- Basic understanding of plumbing permitting and inspection processes is a plus.
Nice To Haves
- Self-starter who takes ownership of responsibilities with minimal supervision.
- Clear communicator and problem-solver under pressure.
- Adaptable to system and software changes, with a willingness to support others.
- Reliable, professional, and committed to team success.
- Bilingual (Spanish)
- Familiarity with permitting and job inspection scheduling
Responsibilities
- Maintain and distribute 2-week scheduling plans (Monday and Wednesday updates).
- Schedule all plumbing install and warranty jobs in ServiceTitan.
- Review job notes and technician activity from the previous day.
- Enter and review payroll and technician timesheets (primarily on Mondays).
- Coordinate and schedule plumbing warranty work and service requests.
- Request and manage utility locates.
- Manage invoices and all permit-related documentation.
- Create new projects in ServiceTitan and initiate project workflows.
- Purchase plumbing permits and track inspection requirements.
- Review inspections from the previous day; call in new inspections as needed.
- Communicate regularly with builders and homeowners to coordinate installations, address concerns, and ensure schedule adherence.
- Assist employees with issues related to Paycom (Sutton team) and Paychex Flex (TRT team), as well as ServiceTitan access/support.
- Update all inspection tracking sheets and master builder spreadsheets to reflect job progress and inspection status.
- Create ServiceTitan accounts for new employees and help onboard them into scheduling systems.
- Ensure all plumbing installation jobs are properly closed out at the end of each day with complete documentation and accurate status updates.
Benefits
- Competitive pay based on experience.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for growth and advancement in a growing department.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
