Inspector III
About The Position
At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions. Shift Hours: 8:30 AM - 5:00 PM About this role: The Returns and Complaints Inspector III is responsible for overseeing the receipt, inspection, disposition, and documentation of returned medical devices within the Distribution Center. This role leads and supports a team of Inspector IIs in the Complaints Lab while performing inspections and ensuring compliance with quality system and regulatory requirements. The Inspector III also drives departmental metrics and reporting, serves as a key point of contact for issue resolution, and supports continuous improvement within the Returns and Complaints department. Work Mode At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week.
Requirements
- Minimum of 2+ years of experience working in a clean room environment
- Minimum of 2+ years of experience processing biohazardous medical device returns
- Minimum of 2+ years of experience with GCMS-TW Production System and SAP ECC
- Prior experience in quality, returns inspection, or regulated medical device environment
- Ability to lead or mentor team members
Responsibilities
- Lead, coach, and support a team of Inspector IIs within the Returns and Complaints department
- In absence of Group Lead and Supervisor, oversee the day-to-day activities of both Returns and Complaints departments
- Perform and oversee systematic receipt of returned medical devices, including standard returns and complaint-related units
- Conduct and review physical inspections to assess damage, contamination, completeness, labeling, and expiration dates
- Safely handle used, open, and biohazardous medical devices in compliance with quality, safety, and clean room requirements
- Determine, review, and approve product disposition decisions (scrap, restock, or CLE) per established procedures
- Prepare, document, and coordinate shipment of complaint units to the designated Complaint Investigation Site (CIS), ensuring full traceability
- Complete departmental reporting, track performance metrics, and support data-driven improvements
- Assist with monitoring and responding to departmental email communications and resolving issues or escalations as they arise
- Ensure accurate and timely documentation of inspection results, dispositions, and shipments in applicable systems
- Communicate effectively with cross-functional partners and escalate quality or compliance concerns as needed
- Utilize Microsoft Word, Excel, and Outlook to maintain records, reports, and correspondence
- Ensure adherence to quality system procedures and support audits or inspections as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
