Inspector - Hospitality

Moody National Companies • Austin, TX

24d • Onsite

About The Position

The Inspector contributes toward high levels of guest satisfaction by inspecting guest rooms to ensure Room Attendants achieve or exceed the Company’s and Hotel Brand’s standards regarding the cleanliness and safety of guest rooms and by providing professional, courteous, and prompt responses to guest inquiries and concerns. Essential Functions: Inspect all assigned guest rooms including “special clean” items and equipment daily to ensure quality service. Train Room Attendants on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are achieved. Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions. Update management on the progress and status of each area of responsibility; complete required forms and reports; notify laundry of linen requirements for early check out rooms. Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to management. Assist with cleaning of rooms during peak periods or in the absence of regular Room Attendants. May assume the responsibilities of the Executive Housekeeper and/or Housekeeping Supervisor in his/her absence. Other duties as assigned by management.

Requirements

• Sound working familiarity with safety and security procedures and guidelines and ability to safely operate commercial housekeeping equipment.
• Ability to read and understand written instructions to carry through housekeeping tasks.
• Excellent time management skills and ability to multi-task and prioritize work.
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent organizational and planning skills
• Excellent interpersonal skills.
• Ability to work independently as well as in a team environment.
• High School education or equivalent work experience.

Nice To Haves

• 1+ year of housekeeping experience preferred.

Responsibilities

• Inspect all assigned guest rooms including “special clean” items and equipment daily to ensure quality service.
• Train Room Attendants on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are achieved.
• Respond to guest inquiries in a courteous manner; professionally resolve issues, promptly report lost/missing guest possessions.
• Update management on the progress and status of each area of responsibility; complete required forms and reports; notify laundry of linen requirements for early check out rooms.
• Promptly report any unsafe, broken, or missing furnishings, equipment, or fixtures to management.
• Assist with cleaning of rooms during peak periods or in the absence of regular Room Attendants.
• May assume the responsibilities of the Executive Housekeeper and/or Housekeeping Supervisor in his/her absence.
• Other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED