Insights Specialist

Sekisui House US • Phoenix, AZ

1d • $60,000 - $80,000

About The Position

The ideal candidate is collaborative, inquisitive, empathetic, and skilled at transforming data into compelling stories that influence action. This person will work closely with internal teams and brand leaders to uncover insights, improve processes, and drive adoption of CX initiatives. Travel up to 30% may be required.

Requirements

• 2+ years of experience in CX, analytics, research, operations, or program management.
• 2+ years of experience in a customer-facing service role
• Strong analytical skills and ability to extract insights from complex data.
• Experience with Customer Experience Management platforms.
• Understanding of CX fundamentals: NPS, survey logic, segmentation, journey mapping, text analytics.
• Excellent communication and presentation skills.
• Ability to influence without authority across cross-functional teams.
• Highly organized with strong attention to detail.
• Ability to work autonomously and manage multiple projects.
• Familiarity with data visualization and analytics tools.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Analytics, or related field.
• Experience in homebuilding, construction, or field-based environments.
• Familiarity with AI and data mining techniques.
• Experience supporting customer research projects.

Responsibilities

• Analyze Voice-of-Customer data, surveys, operational metrics, and sentiment to uncover themes, trends, and root causes.
• Translate insights into clear, actionable narratives that guide business decisions.
• Deliver recommendations to leaders and maintain high standards of data integrity.
• Support development of journey maps, dashboards, and data visualizations.
• Support and help execute customer research projects and CX programs across brands.
• Evaluate and measure the effectiveness of programs, training, SOPs, and improvements.
• Contribute to quarterly CX Reviews, including insights, messaging, and progress tracking.
• Help develop and maintain CX playbooks, SOPs, training materials, and process frameworks.
• Partner with IT and data teams to ensure dashboards, systems, and tools support CX priorities.
• Support improvements to customer-facing and internal workflows.
• Leverage platforms such as Dynamics, PowerPoint, BuildPro, Voice-of-Customer Management software, and AI analytics tools.
• Perform data mining, segmentation, and ad hoc analytics as needed.

Benefits

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.
• Exclusive Perks & Discounts Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees