Inside Technical Consultant - HVAC

Lennox International•Richardson, TX

1d•$66,000 - $86,100

About The Position

Who We Are Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. What Drives Success This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues. Duties include, but are not limited to: Provide troubleshooting and installation assistance of HVAC/R equipment. Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution. Provide technical documentation to contractors, engineers and other personnel. Guide callers to the appropriate field personnel if first-hand attention is required. Document call information into the call-tracking database in the event additional follow-up is required. Identify and help implement process improvements. What We Are Looking For High school diploma or equivalent experience required. At least 2 years related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment. Strong knowledge and experience in the installation and service of HVAC/R equipment. Excellent verbal and written communication skills. Strong customer service skills. Strong analytical and troubleshooting skills. Ability to handle and prioritize multiple technical requests. Proficient in Microsoft Office Suite. Experience with SAP preferred. What We Offer Compensation : This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $66,000 - $86,100 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan. Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year. Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us.

Requirements

High school diploma or equivalent experience required.
At least 2 years related technical consulting experience.
Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
Strong knowledge and experience in the installation and service of HVAC/R equipment.
Excellent verbal and written communication skills.
Strong customer service skills.
Strong analytical and troubleshooting skills.
Ability to handle and prioritize multiple technical requests.
Proficient in Microsoft Office Suite.

Nice To Haves

Experience with SAP preferred.

Responsibilities

Provide troubleshooting and installation assistance of HVAC/R equipment.
Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
Provide technical documentation to contractors, engineers and other personnel.
Guide callers to the appropriate field personnel if first-hand attention is required.
Document call information into the call-tracking database in the event additional follow-up is required.
Identify and help implement process improvements.