Inside sales-HVAC

Midea•Dallas, TX

About The Position

This job description represents a unified Inside Sales role supporting the combined Midea HVAC business in North America, integrating both RAC (Residential Air Conditioning) and MAC (Midea America Commercial) channels into a single, coordinated commercial organization. The role supports all Midea HVAC product categories including mini splits, hybrid duct systems, unitary products, PTAC/PTHP, and water heaters. The Inside Sales Representative serves as the primary day-to-day commercial liaison for distributors, dealers, reps and key accounts across the Midea HVAC portfolio. This role will be responsible to develop a customer relationship and to ensure the utmost customer experience. This role owns the order-to-delivery execution lifecycle, coordinates ac ross multiple domestic warehouses and factory-direct supply paths, and ensures a consistent, professional customer experience regardless of product category or fulfillment model.

Responsibilities

Act as the primary day to day customer contact for sales inquiries, order processing, and order status communication.
Respond to inquiries on product availability, lead times, and order status.
Support product availability inquiries across MAC domestic warehouses and RAC factory/container supply.
Enter, validate, and process customer orders accurately in Midea ERP systems.
Issue order acknowledgements confirming pricing, configuration, quantities, and requested ship dates.
Manage & track orders from receipt through release, shipment, and invoicing.
Communicate estimated shipment dates, delivery updates, and supply changes proactively.
Coordinate order releases based on inventory availability, production schedules, and credit status.
Resolve order-related issues including backorders, damaged shipments, freight claims, and pricing discrepancies.
Partner closely with Regional Sales Managers to support account strategy, forecasting, and growth initiatives.
Manage real-time inventory, stock-and-sell orders, rapid order turnaround, and coordination with U.S. warehouses and logistics partners.
Support forecast-driven ordering, factory lead times, container scheduling, and longer supply horizons for high-volume and import-capable partners.
Ensure pricing, rebate, and program compliance across both fulfillment paths using unified Midea HVAC policies.
Employ company policies where applicable (sales, logistics, warranty) to ensure guidelines are followed for both company and customer satisfaction.