Inside Solution Advisor (Cox Business)
About The Position
Inside Solutions Advisor Imagine building relationships rooted in trust, authenticity and impact — connections that help businesses grow and people thrive. Sound like your kind of work? As an Inside Solutions Advisor at Cox, you’ll be the bridge that brings it all together. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. As part of our team, you’ll empower businesses with these transformative tools, helping them thrive in an ever-evolving digital landscape. Ready to make a difference? Let’s talk! What’s in It for You? Here’s a sneak peek of the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our success. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. A true team environment, with 3 days of real-life collaboration in the office. Comprehensive healthcare benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. Access to financial wellness/planning resources. Check out all our benefits. What You’ll Do You’ll nurture relationships, drive renewals and ensure customer loyalty. When customers are at risk of leaving, you’ll demonstrate the value of staying with Cox Business.
Requirements
- 7 years of experience in a related field, or a high school diploma/GED with 5 years of experience; or an associate degree, bachelor’s degree or certification in a related discipline with 3 years of work experience.
- Sales experience with a proven track record of meeting quotas.
- Proficiency with computers and common business software.
Nice To Haves
- 1 year of experience in the communications industry or with a major communications equipment vendor.
- 1 year of B2B field sales experience, including meeting quotas and cold calling.
- Knowledge of local market and contacts.
Responsibilities
- Engaging with existing customers to renew contracts, identifying new revenue opportunities and upselling solutions like telephony, data, wireless, video and more.
- Developing strategic account plans to maintain and grow Cox Business’s presence within existing accounts.
- Troubleshooting and resolving service, pricing and technical issues by understanding customers’ unique communication needs.
- Collaborating with sales engineers and support teams to provide tailored solutions and address service or installation concerns.
- Creating compelling proposals and presentations for additional products and services.
- Negotiating pricing, promotions and contract terms to meet client needs while driving business results.
- Partnering with internal teams to solve problems and ensure a seamless customer experience throughout the sales cycle.
- Sharing customer feedback with the marketing team to refine strategies and enhance offerings.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
