Inside Service Technician

Jobs for Humanity • Addison, IL

17h • Hybrid

About The Position

As a Inside Service Technician (internally known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and via email. On a daily basis, you’ll assist with repairs on warranty and non-warranty foodservice equipment (specifically hot-side units). You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates. After completing the onboarding process, you’ll also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications!

Requirements

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• You are fluent in English and have excellent written and verbal communication skills
• You’re confident using a computer and navigating programs such as MS Word & Outlook
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast paced, team atmosphere

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees