Inside Support Intern

Dover Corporation • Conyers, GA

33d

About The Position

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony. DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion. DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail. We are looking for an Inside Service Support (ISS) Intern. The ISS team is our first point of contact for customer support for our advanced refrigeration systems. Our internships are project-based and focused on developing critical technical skills in support of the DFR Inside Service and Field Service teams. This role will assist our remote technical support management team with skill and experience-level appropriate support, process development, and documentation along with creation of Knowledge Management and other tools. The successful candidate will help drive improvements to the most critical ISS processes. This will include but is not limited to processes critical to the tracking, trending and improving of customer contact and issue resolution. The candidate will also critically analyze data to help drive product improvement opportunities and establish robust field escalation process & rigor. You will be guided by structural goals and objectives, and your manager will offer coaching, mentoring, and direction.

Requirements

• Enrollment in 4-year degree program
• Minimum 3.0 GPA on a 4.0 scale
• Ability to work independently
• Proficient with MS Office tools (Outlook, Excel, PowerPoint, etc)

Nice To Haves

• Analytical and conceptual thinking, using logic and reason, creative and strategic thinking
• Effective with written and oral communications
• Problem solving - being able to solve complex problems effectively and efficiently
• Industrial / Mechanical Engineering. Refrigeration curriculum.
• Strong Business Acumen and Sound Judgement
• Builds and Manages Collaborative Relationships
• Results Driven

Responsibilities

• Help drive improvements to the most critical ISS processes.
• Critically analyze data to help drive product improvement opportunities and establish robust field escalation process & rigor.

What This Job Offers

• Career Level: Intern
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Number of Employees: 5,001-10,000 employees