Inside Service Reps
About The Position
· Answer inquires received on the incoming service lines. · Provides scheduled On-Call 24 / 7 Tech Line support · Supports National Accounts projects and follow-up · Supports Consumer Products calls and determines action within Matrix Guidelines. · Identifies the source of inquiries received. · Develops a monthly recap of inquiries received; i.e., quantity, source, problem identification. · Provides technical assistance and service support for inquiries received. · Identifies and reports major field service problems from the WATS line activity. · Assists Installation Coordinator with Technical support, contacting agents, and processing invoices. · Responds to routine correspondence request for service assistance. · Reviews and verifies labor warranty claims for processing. · Functions as a field service representative in the field when required. · Presents Field Service Meetings (as needed basis) · Minimal field work required (as needed basis). Physical Requirements · Occasional Travel if necessary · Must be willing to work more than 40 hours per week · Good communication and presentation skills · Professional Image
Requirements
- Must be willing to work more than 40 hours per week
- Good communication and presentation skills
- Professional Image
Responsibilities
- Answer inquires received on the incoming service lines.
- Provides scheduled On-Call 24 / 7 Tech Line support
- Supports National Accounts projects and follow-up
- Supports Consumer Products calls and determines action within Matrix Guidelines.
- Identifies the source of inquiries received.
- Develops a monthly recap of inquiries received; i.e., quantity, source, problem identification.
- Provides technical assistance and service support for inquiries received.
- Identifies and reports major field service problems from the WATS line activity.
- Assists Installation Coordinator with Technical support, contacting agents, and processing invoices.
- Responds to routine correspondence request for service assistance.
- Reviews and verifies labor warranty claims for processing.
- Functions as a field service representative in the field when required.
- Presents Field Service Meetings (as needed basis)
- Minimal field work required (as needed basis).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
