Inside Sales/Warehouse Associate

Aberdeen Dynamics•Albuquerque, NM

3d•Onsite

About The Position

We are seeking a motivated and detail oriented Inside Sales/Warehouse Associate to join our team. This role is integral to our operations, involving direct interaction with customers, working in the warehouse, and making deliveries. The ideal candidate will have excellent technical, written, and verbal communication skills, a strong ability to resolve conflicts, and be able to lift up to 50lbs. Familiarity with TrulinX operating software is preferred but not required. Requirements Safety Sensitive – This position is classified as a safety-sensitive job. The safety and well-being of our employees and customers are of utmost importance. Candidates must be able to perform their duties without impairment and comply with all safety protocols and procedures. Safety Work Environment The employee occasionally will work in heat (weather); this position functions within a normal warehouse environment. Personal Protective Equipment (PPE) Eye protection – Company supplied Safety Shoes – Company supplied to Full-Time Employees annually Optional – Ear protection – Company supplied Physical Demands The employee will occasionally stoop, kneel, crouch; the employee will regularly Stand; Walk; Use hands, fingers, to handle, or feel; Reach with hands and arms; Talk or hear; Must possess good physical dexterity and have the ability to perform manual tasks and body movement. Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus; While performing the duties of this job, the employee is regularly required to be on their feet for 8 hours or more. The employee is required to lift up to 50 pounds.

Requirements

Excellent written and verbal communication skills.
Strong technical aptitude and ability to understand hydraulic equipment and products.
Strong problem-solving skills and ability to handle conflict effectively.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.
High school diploma or equivalent; additional technical or sales training is a plus.
Previous experience in inside sales, counter sales, or a related field is a plus.
Proficiency with computers and experience with TrulinX operating software is preferred but not required.
Read and understand engineering schematics and documentation.
Identify necessary components and parts required for the job.
Collaborate with multiple internal and external stakeholders (including, but not limited to, Engineering, Accounting, Procurement, and Assembly/Shop Personnel).

Nice To Haves

Familiarity with TrulinX operating software is preferred but not required.
Proficiency with computers and experience with TrulinX operating software is preferred but not required.

Responsibilities

Assist customers at the counter and over the phone with product inquiries, orders, and technical support.
Process sales orders and transactions using TrulinX operating software.
Maintain a clean and organized counter and warehouse area.
Provide knowledgeable assistance and recommendations for hoses, tube fittings, and hydraulic equipment.
Handle and resolve customer conflicts and complaints in a professional and efficient manner.
Support warehouse operations including inventory management and restocking.
Collaborate with the sales team to achieve company sales targets and goals.
Ensure accurate and timely order fulfillment.
Participate in product training sessions to stay informed about new products and technologies.
Quoting of jobs – price and availability.
Process customer returns and complete necessary paperwork.