Inside Sales/Warehouse Associate

Southwest Seal and Supply Corporation•Albuquerque, NM

2h•Onsite

About The Position

We are seeking a motivated and detail oriented Inside Sales/Warehouse Associate to join our team. This role is integral to our operations, involving direct interaction with customers, working in the warehouse, and making deliveries. The ideal candidate will have excellent technical, written, and verbal communication skills, a strong ability to resolve conflicts, and be able to lift up to 50lbs. Familiarity with TrulinX operating software is preferred but not required. Safety Sensitive – This position is classified as a safety-sensitive job. The safety and well-being of our employees and customers are of utmost importance. Candidates must be able to perform their duties without impairment and comply with all safety protocols and procedures. Work Environment The employee occasionally will work in heat (weather); this position functions within a normal warehouse environment. Personal Protective Equipment (PPE) Eye protection – Company supplied Safety Shoes – Company supplied to Full-Time Employees annually Optional – Ear protection – Company supplied

Requirements

Read and understand engineering schematics and documentation.
Identify necessary components and parts required for the job.
Collaborate with multiple internal and external stakeholders (including, but not limited to, Engineering, Accounting, Procurement, and Assembly/Shop Personnel).
Excellent written and verbal communication skills.
Strong technical aptitude and ability to understand hydraulic equipment and products.
Strong problem-solving skills and ability to handle conflict effectively.
Detail-oriented with strong organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.
High school diploma or equivalent; additional technical or sales training is a plus.

Nice To Haves

Previous experience in inside sales, counter sales, or a related field is a plus.
Proficiency with computers and experience with TrulinX operating software is preferred but not required.

Responsibilities

Assist customers at the counter and over the phone with product inquiries, orders, and technical support.
Process sales orders and transactions using TrulinX operating software.
Maintain a clean and organized counter and warehouse area.
Provide knowledgeable assistance and recommendations for hoses, tube fittings, and hydraulic equipment.
Handle and resolve customer conflicts and complaints in a professional and efficient manner.
Support warehouse operations including inventory management and restocking.
Collaborate with the sales team to achieve company sales targets and goals.
Ensure accurate and timely order fulfillment.
Participate in product training sessions to stay informed about new products and technologies.
Quoting of jobs – price and availability.
Process customer returns and complete necessary paperwork.