Inside Sales & Training Associate

Cefaly Technology•San Diego, CA

4d•$90,000 - $110,000

About The Position

Founded in 2008, CEFALY Technology is transforming migraine care with innovative, drug-free, and non-invasive therapeutic solutions. Our mission is to solve the persistent problem of migraine through advanced neuro-therapeutic technology. Our flagship device, the CEFALY DUAL, is an external Trigeminal Nerve Stimulator (eTNS) that delivers controlled electrical impulses through a self-adhesive electrode placed on the forehead to stimulate the trigeminal nerve—helping reduce the frequency and intensity of migraine attacks. In 2020, CEFALY DUAL became the first device of its kind available over-the-counter (OTC) in the United States. To date, CEFALY has helped treat over 2 billion migraines worldwide, and we continue to expand access to safe, effective, drug-free migraine care. Position Overview The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages with healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience. In addition to inside sales responsibilities, the Associate travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role works collaboratively with Inside Sales Representatives, Regional Trainers, Product Management, Customer Service, and Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs. Other duties may be assigned as required to support organizational objectives.

Requirements

Strong business acumen and sound professional judgment.
Excellent communication skills in written and spoken English, including grammar and professional tone.
Proficiency with Microsoft Excel, Word, and Outlook.
Solid organizational and time-management skills.
Experience using a CRM system; Salesforce preferred.
Ability to navigate remote customer environments and facility endpoints.
Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field
Medical or clinical background is required, including experience in medical device, pharmaceuticals, or healthcare sales, or prior clinical experience
1-3 years of inside sales experience in a medical, biotechnology, or technology field preferred.

Nice To Haves

Experience with VA Medical Centers is a plus.
Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required.
Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.
Candidates with relevant internships or strong transferable skills will also be considered.

Responsibilities

Serve as the main interface for institutional customers through phone, email, and video conferencing.
Act as the primary customer contact for assigned accounts.
Conduct customer discovery and coordinate follow-up training with Cefaly Regional Trainers.
Travel on-site to provide high-quality training to healthcare providers.
Schedule and follow up on Regional Trainer in-service meetings.
Process and track customer orders accurately.
Work collaboratively with Customer Service to resolve questions, issues, and complaints.
Use initiative to improve personal skills and departmental processes.
Drive add-on and associative sales.
Convert prospects into active customers.
Works collaboratively with Inside Sales Representatives & Trainers
Represent CEFALY Technology at trade shows and medical conferences.
§ Adapt to evolving business needs and take on other duties as required.
Generate new leads and maintain accurate contact information in Salesforce.
Perform additional duties as assigned.