Inside Sales Technical Specialist

BlueScope

7d•Remote

About The Position

The primary purpose of the Inside Sales Technical Specialist (ISTS) is to provide estimating, quoting, quote follow up, and market price tracking support to Deck Division Outside Sales Representatives (OSRs). This includes supporting all sales territories during OSR absences and vacations. Position will also support sales growth by looking to identify, develop, and manage the lower volume customer base for the division. ISTS will serve as first line technical support for customers and general technical inquiries received by Customer Service Representatives and through the ASC website. This role supports sales growth by delivering accurate estimates, responsive quotations, and technical product guidance to customers and OSR’s. Additional sales growth is supported by the development of lower volume customer base. The Inside Sales Technical Specialist will work closely with the ASC Deck OSR team, Technical Representative and Project Management team. It is important for the incumbent to be self-organized, demonstrate the drive to generate leads via various communication channels and possess the curiosity to grow in the sales profession.

Requirements

Bachelor’s Degree or 4 years of additional relevant experience in lieu of degree
3 years technical experience in sales, estimating, customer service and/or project management
2 years related to structural products.
A complete commitment to Safety.
Ability to articulate verbal instructions to customers in the field.
Ability to maintain composure in stressful situations.
Ability to multi-task, prioritize and manage time effectively
Ability to work as a team and work well with all levels of ASC Profiles.
Ability to work independently and with a team.
Ability to work with a sense of urgency.
Accountable for working as a team to ensure 100% customer satisfaction
Excellent Microsoft Word, Excel and Outlook, Adobe, PowerPoint skills
Excellent written and verbal communication skills.
Experience in SAP ERP System
High attention to details.
Manage all customer issues to completion and satisfaction.
Provide excellent Customer Service to all customers (internal & external)
Ability to read and interpret architectural and structural drawings, specifications, technical and contract documents, able to work independently, strong telephone communication skills
Ability to identify problems, collect data and draw valid conclusions to action
Self-motivated with a desire to be successful
Strong interpersonal and organizational skills.
High attention to details.
Ability to build rapport with new and existing customers
Build and maintain in-depth knowledge of competitor products and service offers and understand specific technical advantages and disadvantages as compared to the ASC offer
Able to establish structural requirements for specific projects based on plan and specification review to verify ASC qualifications to quote and be accepted upon submittal
Able to organize and present technical comparisons of ASC products to those of competitors for review by Structural Engineers on a project-by-project basis.

Nice To Haves

5+ years technical experience in sales, customer service, estimating and/or project management
Knowledge of competitors steel deck Products
Knowledge of ASC Steel Deck Products
Knowledge of manufacturing processes and procedures

Responsibilities

Estimating plans for lump sum quoting opportunities as directed by Project Services Manager and per specific OSR support. Make necessary clarifying calls to customers and Engineers to clarify discrepancies. Prepare detailed estimate summaries.
Vacation coverage for OSR’s
Issue and follow-up on customer quotes in support of specific territory strategies. Document quotes in quote log.
Serve as first line technical support for low volume customer base and unassigned customers.
Respond to all technical and website inquiries.
Prospect and develop new customer opportunities and understand their needs/requirements in coordination with specific territory strategies.
Manage low volume customer base for California territories.
Stay current of product knowledge, pricing, and competitor offerings.
Assist OSR’s with product substitution submittals.
Provide value engineering proposal support to OSR’s.
Participate in weekly sales meetings and 1:1 meeting with OSR, take responsibility for sales improvement initiatives and other assigned action items at direction of OSR’s and Sales Manager