Inside Sales Team Lead

Honest Abe Roofing•Terre Haute, IN

61d

About The Position

Honest Abe Roofing-one of America's fastest-growing residential roofing brands-is looking for a motivated and strategic Inside Sales Team Lead to guide our Terre Haute-based inside sales operation. You'll play a central role in driving revenue growth, coaching your team to peak performance, and collaborating with senior leadership to shape sales strategies that convert leads into appointments. This position blends sales leadership, operational coordination, and customer engagement. You'll manage one or more Inside Sales Representatives while partnering with production teams to track project schedules and ensure a seamless experience from the first call to roof installation.

Requirements

3+ years of experience in inside sales, call center management, or team leadership, ideally in home services or home improvement.
Strong leadership and coaching skills with proven ability to inspire team performance.
Excellent verbal and written communication abilities; comfortable coaching others on tone, empathy, and sales technique.
Experience with CRM systems (Salesforce, HubSpot, or similar) and data-driven sales tracking.
High level of organizational skill and attention to detail; ability to manage multiple priorities at once.
Collaborative mindset with the ability to work cross-functionally with operations, production, and leadership.
Goal-oriented and motivated by measurable success.
High school diploma required; college coursework in business, communications, or related field preferred.

Responsibilities

Lead and coach a team of Inside Sales Representatives to achieve appointment-setting and conversion goals.
Collaborate with senior leadership to design, implement, and monitor sales strategies, campaigns, and KPIs.
Oversee lead management and nurturing: call, email, and text prospective customers to schedule roofing repair and replacement appointments.
Partner with the production team to monitor installation schedules and relay updates to customers when appropriate.
Analyze performance metrics to identify opportunities for improvement in conversion rates, customer satisfaction, and sales efficiency.
Support and refine nurturing campaigns, ensuring timely follow-ups with customers who previously inquired but haven't yet scheduled an appointment.
Maintain CRM accuracy by ensuring all customer interactions, appointments, and outcomes are properly tracked and reported.
Model excellence in communication-ensuring every interaction reflects the Honest Abe Roofing commitment to professionalism, honesty, and care.