Inside Sales Support Specialist

MPD INC•Lenexa, KS

5d•Onsite

About The Position

Inside Sales Support Specialist | Kustom Signals, Inc. Are you ready to make a real impact supporting those who serve and protect our communities? At Kustom Signals, we’ve been a trusted partner to law enforcement agencies across the globe for more than six decades—delivering cutting-edge technology and unwavering support. Our commitment to quality extends beyond our solutions and into every customer interaction, from our consultative sales approach to our dedicated service and support. As an employee-owned company (ESOP), we invest in your future with competitive benefits, including educational assistance and professional development opportunities. We're seeking a passionate, energetic, and detail-driven Inside Sales Support Specialist to join our Domestic Sales team. In this role, you'll be a key player in helping Account Managers build lasting relationships with law enforcement agencies and public safety professionals. If you thrive in a fast-paced, mission-driven environment and enjoy solving problems with real-world impact, we want to hear from you. About the Role: As an Inside Sales Support Specialist, you’ll collaborate with Regional Account Managers to develop and nurture client relationships in a defined territory. You’ll assist in tailoring technology-based solutions to meet the unique needs of our public safety clients, contributing directly to the success of our regional sales strategy. At Kustom Signals, you won’t just support sales—you’ll support the safety of communities and the people who protect them. Join us and become part of something bigger.

Requirements

Bachelor’s degree preferred; equivalent work experience accepted
Minimum of 3 years in sales (technical sales preferred)
Experience using CRM software (Salesforce strongly preferred)
Proficient in the full sales cycle, including prospecting, value communication, and closing
Strong ability to craft persuasive proposals and build long-term client trust
Excellent communication—both verbal and written
Highly organized, self-motivated, and able to prioritize multiple tasks
Skilled in Microsoft Office and comfortable using ERP systems
Professional phone presence and customer service mindset
Typical office environment with standard office equipment
Regular sitting, talking, typing, and occasional lifting (up to 10 lbs)
May involve occasional travel based on business needs
Strong multitasking and problem-solving abilities
Ability to manage detailed documentation and perform basic calculations
Professional demeanor and appearance

Responsibilities

Support Account Managers by helping identify and recommend technical solutions such as In-Car Video (ICV), Body Worn Video (BWV), cloud and local evidence management systems, speed enforcement RADAR and LIDAR, and messaging trailers
Assist in negotiating terms of sale, including specifications, pricing, installation, training, warranties, and service agreements
Conduct outreach via phone and email to prospective clients including Police Departments, Sheriff’s Offices, Highway Patrol, and Military Police
Help qualify and manage leads through the Kustom Signals Selling Solutions process
Maintain competitive product knowledge and highlight the unique value of our offerings
Accurately document all interactions and updates in Salesforce CRM
Consistently meet assigned weekly performance metrics
Input customer account details and product orders into our ERP system
Ensure correct product configurations, pricing, and customer requirements are captured
Communicate special shipping, invoicing, and customization needs clearly and accurately
Support the end-to-end order fulfillment process when needed
Work closely with cross-functional teams including Customer Service, Technical Support, Engineering, and Billing to ensure customer satisfaction
Assist in forecasting and reporting for assigned regions
Develop pricing strategies and help secure sales appointments
Act as a liaison between law enforcement clients and internal departments

Benefits

Benefits are available on the first day of employment.
Company-sponsored life and short-term disability insurance.
Comprehensive health, dental, and vision insurance.
Health Savings Account when paired with a high-deductible medical plan.
401k retirement savings plan with an employer match of up to 4%.
100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.
Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.
Tuition reimbursement for pre-approved courses.
Climate-controlled work environment.
Consistent weekday schedules provide an exceptional work-life balance.
A people-first culture grounded in teamwork, accountability, and innovation