Inside Sales Supervisor

NEFCO Construction Supply LLC•Canton, MA

21d

About The Position

Job Summary: The Inside Sales Supervisor is responsible for overseeing specific group of Inside Sales Representatives, with ultimate responsibility for driving sales and profitability for their specific market segment. Job Duties: Weekly Sales Management and Meeting Agenda discussion with Director of Inside Sales, Work directly with Director of Inside Sales to coach Branch inside sales representatives to successfully improve and implement NEFCO's price quote preparation, procedures, and processes, Focus all daily/weekly activities towards Branch Sales$/GP$/GP% goals, Review daily Branch bid/buy/sales reports; coordinate customer follow-up with Inside Sales Representatives and responsible Outside Sales Representatives for Branch specific tickets, Review daily Branch sales reports looking for pricing discrepancies and monitor GP% for Branch 6 sales tickets, Review weekly Branch bid/buy/sales reports; coordinate customer follow-up with Inside Sales Representatives and responsible Outside Sales Representative for Branch specific tickets, Supervise Branch Inside Sales Representatives; review pricing requests queued from Branch Inside Sales Representatives, Assist Inside Sales Representatives as required in determining alternative product solutions, Work with Operations Manager and Customer Service in a cooperative manner to improve our service to our customers, Receive and process requests directly from customers and outside sales (via phone, email, website ordering) for price quotations, product availability, and orders in a timely manner - specifically key regional customer accounts, Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed, Meeting and exceeding top and bottom-line sales and gross profit goals both individually and as a cohesive unit, Develop job-based distribution strategies for key commercial construction projects, Sell and service customers providing pricing and product application information, Generate add-on sales by anticipating other products that a customer may need but has not ordered yet, Input all orders into sales order system in a timely manner, Schedule orders according to customer requirements, Source materials that NEFCO does not keep in stock through interaction with purchasing team, Communicate consistently with Customers, Outside Sales Representatives, Director of Inside Sales and Operations Managers, Keep supervisors apprised of customer issues as warranted, Provide promotional literature and product information as requested, Maintain proficiency in NEFCO website, promotions, product catalogs, Eclipse, Microsoft Office Suite, Maintain product and industry proficiency via training on various vendors product platforms and Evergreen Marketing Group, as needed; and Attend weekly sales and managers' meetings. Completion of all assigned NEFCO trainings Monitor and enforce all NEFCO training initiatives for associates under your supervision. Assist in implementation of new training and enhance existing training processes for associates under your supervision. Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete. Approve employee timecards at the end of each period, prior to supervisor deadline. Work with employees to resolve errors (missing punches, adjustments, etc.). Review and approve PTO requests.

Requirements

Demonstrate strong ability to work in fast pace, high pressure environment.
Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource.
Planning, Eclipse, as well as the Microsoft Office Suite.
Excellent verbal and written communication skills.
Strong customer service skills.
Maintains excellent regular attendance, punctuality at work to ensure a high quality and timely response for customers;
Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
Degree is preferred (although industry experience may be considered in lieu of degree)
5-7 years of work experience (preferably in construction supply sales)
Keyboarding
Converse verbally on phone and in person
Identify and check written documents in mail and on computer
Climb stairs, stretch and bend
Must be able to see and interpret computer images

Responsibilities

Weekly Sales Management and Meeting Agenda discussion with Director of Inside Sales
Work directly with Director of Inside Sales to coach Branch inside sales representatives to successfully improve and implement NEFCO's price quote preparation, procedures, and processes
Focus all daily/weekly activities towards Branch Sales$/GP$/GP% goals
Review daily Branch bid/buy/sales reports; coordinate customer follow-up with Inside Sales Representatives and responsible Outside Sales Representatives for Branch specific tickets
Review daily Branch sales reports looking for pricing discrepancies and monitor GP% for Branch 6 sales tickets
Review weekly Branch bid/buy/sales reports; coordinate customer follow-up with Inside Sales Representatives and responsible Outside Sales Representative for Branch specific tickets
Supervise Branch Inside Sales Representatives; review pricing requests queued from Branch Inside Sales Representatives
Assist Inside Sales Representatives as required in determining alternative product solutions
Work with Operations Manager and Customer Service in a cooperative manner to improve our service to our customers
Receive and process requests directly from customers and outside sales (via phone, email, website ordering) for price quotations, product availability, and orders in a timely manner - specifically key regional customer accounts
Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed
Meeting and exceeding top and bottom-line sales and gross profit goals both individually and as a cohesive unit
Develop job-based distribution strategies for key commercial construction projects
Sell and service customers providing pricing and product application information
Generate add-on sales by anticipating other products that a customer may need but has not ordered yet
Input all orders into sales order system in a timely manner
Schedule orders according to customer requirements
Source materials that NEFCO does not keep in stock through interaction with purchasing team
Communicate consistently with Customers, Outside Sales Representatives, Director of Inside Sales and Operations Managers
Keep supervisors apprised of customer issues as warranted
Provide promotional literature and product information as requested
Maintain proficiency in NEFCO website, promotions, product catalogs, Eclipse, Microsoft Office Suite
Maintain product and industry proficiency via training on various vendors product platforms and Evergreen Marketing Group, as needed; and
Attend weekly sales and managers' meetings.
Completion of all assigned NEFCO trainings
Monitor and enforce all NEFCO training initiatives for associates under your supervision.
Assist in implementation of new training and enhance existing training processes for associates under your supervision.
Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete.
Approve employee timecards at the end of each period, prior to supervisor deadline.
Work with employees to resolve errors (missing punches, adjustments, etc.).
Review and approve PTO requests.